What are the responsibilities and job description for the Domestic Automotive Service Manager position at Crossroad CDJR?
Job Overview
We are seeking a dynamic and experienced Domestic Automotive Service Manager to lead our service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive the profitability of our automotive service center. Your leadership will inspire a team of skilled technicians and service advisors to deliver top-tier vehicle maintenance, repairs, and diagnostics. If you thrive in a fast-paced environment, possess a deep understanding of automotive repair processes, and have a passion for delivering outstanding client experiences, this opportunity is for you! Join us to shape the future of automotive service excellence.
Responsibilities
- Lead and motivate the service team to achieve high performance standards in vehicle repairs, diagnostics, and customer satisfaction
- Manage daily shop operations, including scheduling, workflow coordination, and quality control to ensure timely and accurate service delivery
- Oversee the estimation process using automotive estimating software, ensuring accurate and transparent quotes for clients
- Drive sales through upselling additional services such as oil changes, brake repairs, alignments, suspension work, shocks & struts, and collision repairs
- Maintain comprehensive service writing documentation and ensure all repair orders meet dealership or industry standards
- Monitor inventory levels of parts and supplies necessary for efficient shop operation while managing cash handling procedures securely
- Foster strong client communication by explaining repair needs clearly and building lasting customer relationships
- Ensure compliance with safety regulations including air brake systems, auto body repair standards, and other relevant automotive repair protocols
Experience
- Proven experience in auto service management within a dealership or independent repair shop environment
- Extensive mechanic experience with automotive diagnostics, mechanical knowledge, and vehicle maintenance expertise
- Familiarity with estimating software such as Mitchell or CCC One for accurate damage assessment and repair planning
- Strong background in auto service sales, upselling techniques, and customer service excellence
- Hands-on experience with auto body repair processes including collision repair procedures
- Knowledge of computer-aided vehicle damage estimating systems and automotive repair standards
- Valid driver’s license with a clean driving record; ability to operate various service vehicles as needed
Join us to lead a passionate team dedicated to delivering exceptional automotive care! Your expertise will help us elevate our service standards while providing an engaging environment where your leadership makes a real difference.
Pay: $52,044.47 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Years of Dealership Experience
Work Location: In person
Salary : $52,044 - $150,000