What are the responsibilities and job description for the Director of Membership, Alpha - $200,000/year USD position at Crossover?
While most enrollment positions prioritize throughput, this role is designed to uphold standards.
Alpha is constructing one of the world's most forward-thinking school frameworks. Our locations integrate demanding academics, technology-enabled instruction, and elevated expectations for both learners and educators. Students routinely exceed national learning benchmarks, with outcomes supported by measurable data. Afternoons are reserved for deeper engagement, autonomous learning, and practical competency development. The model is proven. Its success, however, depends entirely on enrolling the right families. Your role begins here.
You will control the complete admissions experience for a campus, spanning initial application to final enrollment. This is not a transitional position. You are accountable for how families perceive us, how well they grasp the model, and whether enrollment choices are made with appropriate reasoning. You will evaluate compatibility, facilitate informed discussions, and advise against enrollment when circumstances warrant it. Maximum enrollment is not the objective. Alignment is.
We welcome candidates from distinguished service backgrounds outside conventional education: selective private schools, competitive entry programs, high-end hospitality, executive coordination, exclusive membership institutions, or entrepreneurs who have directly overseen premium client experiences from start to finish. What counts is your capacity to execute a consultative, phased process with discernment, transparency, and consistency. If your professional experience centers on delivering exceptional service where credibility, confidentiality, and experiential quality shape the brand, this opportunity will resonate. Apply now to apply that caliber to meaningful work.
What You Will Be Doing
Lead and deliver a trust-centered, highly selective enrollment process that secures well-matched families while safeguarding the quality and effectiveness of the Alpha framework.
Basic Requirements
Join the team building school around student growth
Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills.
Roles with real student impact: Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members.
Education work that pays like it matters: Alpha offers six-figure roles for people ready to help build a radically better school experience.
A culture built for builders: Alpha is fast-moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it.
Alpha is where you can do the most meaningful work of your career.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with us
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
Crossover Job Code: LJ-5531-US-SantaBar-DirectorofMemb1.002
Alpha is constructing one of the world's most forward-thinking school frameworks. Our locations integrate demanding academics, technology-enabled instruction, and elevated expectations for both learners and educators. Students routinely exceed national learning benchmarks, with outcomes supported by measurable data. Afternoons are reserved for deeper engagement, autonomous learning, and practical competency development. The model is proven. Its success, however, depends entirely on enrolling the right families. Your role begins here.
You will control the complete admissions experience for a campus, spanning initial application to final enrollment. This is not a transitional position. You are accountable for how families perceive us, how well they grasp the model, and whether enrollment choices are made with appropriate reasoning. You will evaluate compatibility, facilitate informed discussions, and advise against enrollment when circumstances warrant it. Maximum enrollment is not the objective. Alignment is.
We welcome candidates from distinguished service backgrounds outside conventional education: selective private schools, competitive entry programs, high-end hospitality, executive coordination, exclusive membership institutions, or entrepreneurs who have directly overseen premium client experiences from start to finish. What counts is your capacity to execute a consultative, phased process with discernment, transparency, and consistency. If your professional experience centers on delivering exceptional service where credibility, confidentiality, and experiential quality shape the brand, this opportunity will resonate. Apply now to apply that caliber to meaningful work.
What You Will Be Doing
- Taking full ownership of the enrollment pathway for prospective families, beginning with initial inquiry and concluding with onboarding.
- Facilitating diagnostic conversations to assess alignment before introducing program details or suggesting progression.
- Overseeing 20 concurrent family engagements across varying enrollment phases, maintaining transparency on status and scheduled touchpoints.
- Guiding campus visits, student shadowing sessions, and enrollment discussions that articulate results, standards, and ideal candidate profiles.
- Ensuring precise CRM and enrollment documentation (HubSpot and SIS) to enable forecasting, prioritization, and consistent service delivery.
- Employing transactional or aggressive conversion techniques.
- Accepting families who lack alignment purely to satisfy enrollment targets.
- Overseeing a sizable team or navigating complex hierarchical processes.
- Distributing responsibility for family engagement across multiple departments.
- Operating remotely. This position is intentionally campus-based.
Lead and deliver a trust-centered, highly selective enrollment process that secures well-matched families while safeguarding the quality and effectiveness of the Alpha framework.
Basic Requirements
- 3 years providing elevated, individualized service in contexts where service excellence directly influences brand perception (education, premium hospitality, executive assistance, exclusive membership organizations, or independently managed client services).
- Proven ownership of a complete client, admissions, or enrollment cycle from initial engagement through final onboarding.
- Experience concurrently managing 20 client, guest, or family interactions at varied stages, supported by a structured tracking and prioritization approach.
- Capacity to present specific instances of advisory decision-making, including occasions where you recommended against your own offering due to poor fit.
- Professional correspondence experience with C-level executives, high-net-worth clientele, or discerning stakeholders.
- Prepared to reside in or relocate within 60 days to one of these locations: Malibu, CA; Los Angeles, CA; or Santa Barbara, CA.
- Authorized for U.S. employment without requirement for visa sponsorship.
- Background in admissions for selective independent schools or competitive enrollment programs.
- History in premium hospitality, VIP client services, or executive support capacities.
- Experience designing or enhancing enrollment workflows, standard operating procedures, or service benchmarks.
- Proficiency applying data and CRM analytics to elevate enrollment quality, not merely velocity.
Join the team building school around student growth
Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills.
Roles with real student impact: Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members.
Education work that pays like it matters: Alpha offers six-figure roles for people ready to help build a radically better school experience.
A culture built for builders: Alpha is fast-moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it.
Alpha is where you can do the most meaningful work of your career.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with us
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
Crossover Job Code: LJ-5531-US-SantaBar-DirectorofMemb1.002
Salary : $200,000