What are the responsibilities and job description for the Customer Support Representative, Alpha - $75,000/year USD position at Crossover?
LOCATION NOTE: This role requires in-person presence at one of our campuses.
If you're driven to create results rather than wait for direction, this role is designed for you. This is a unique opportunity to join one of Alpha's most recently established campuses and leave a lasting impact from the very start. You won't simply be a team member—you'll contribute to building the culture, establishing standards, and expanding with the campus as it grows.
Alpha exists not to preserve tradition, but to create something better for students and families. We need someone ready to take complete ownership of the new family enrollment experience and the operational systems that ensure our campus runs effectively.
This role goes beyond typical admissions work. You won't spend your days behind a desk generating templated emails or buried in administrative tasks. You'll conduct meaningful family tours, establish trust with prospective parents, and lead them through a thoughtful, individualized admissions process. Simultaneously, you'll maintain a campus environment that is secure, compliant, and prepared to welcome students and families with assurance.
Alpha is a K–12 private school reimagining childhood education. We combine adaptive technology with expert Guides to provide personalized, mastery-based learning that equips students for life beyond testing. In this position, you'll serve as the frontline representative of that mission, bringing it to life for every family who enters our campus.
If you're prepared to accelerate your growth while contributing to meaningful outcomes, we want to connect with you.
What You Will Be Doing
Design and deliver a seamless, high-impact admissions experience while ensuring a safe, operationally sound campus environment, allowing Alpha to expand and fulfill its commitments to families.
Basic Requirements
Want to join a learning rebellion that’s transforming the traditional classroom?
Alpha School is on a mission to reshape education with a bold approach that harnesses AI to accelerate learning and unleash student potential.
They don’t play by the old rules.
Alpha is creating a new paradigm where students master core academics in just two hours a day, freeing up time for hands-on, passion-driven learning that truly prepares them for the real world.
Alpha School is rewriting the rules of education.
Sounds too good to be true? It’s not.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with us
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $37 USD/hour, which equates to $75,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
Crossover Job Code: LJ-5617-US-Raleigh-CustomerSuppor.006
If you're driven to create results rather than wait for direction, this role is designed for you. This is a unique opportunity to join one of Alpha's most recently established campuses and leave a lasting impact from the very start. You won't simply be a team member—you'll contribute to building the culture, establishing standards, and expanding with the campus as it grows.
Alpha exists not to preserve tradition, but to create something better for students and families. We need someone ready to take complete ownership of the new family enrollment experience and the operational systems that ensure our campus runs effectively.
This role goes beyond typical admissions work. You won't spend your days behind a desk generating templated emails or buried in administrative tasks. You'll conduct meaningful family tours, establish trust with prospective parents, and lead them through a thoughtful, individualized admissions process. Simultaneously, you'll maintain a campus environment that is secure, compliant, and prepared to welcome students and families with assurance.
Alpha is a K–12 private school reimagining childhood education. We combine adaptive technology with expert Guides to provide personalized, mastery-based learning that equips students for life beyond testing. In this position, you'll serve as the frontline representative of that mission, bringing it to life for every family who enters our campus.
If you're prepared to accelerate your growth while contributing to meaningful outcomes, we want to connect with you.
What You Will Be Doing
- Delivering personalized, high-conversion family tours that communicate Alpha's three commitments and build confidence in our educational model.
- Designing and implementing proactive outreach strategies with prospective families to advance them through the admissions process.
- Maintaining strict safety and safeguarding standards to ensure a demonstrably secure environment for students and families.
- Managing comprehensive facilities operations, including preventative maintenance, vendor relationships, and repair coordination.
- Regularly reviewing data to optimize processes and enhance both operational performance and enrollment results.
- Being limited to a narrow, repetitive administrative function or isolated department.
- Operating under rigid, hierarchical micromanagement that limits your autonomy.
- Dealing with bureaucratic obstacles that hinder real progress.
- Spending your time solely on documentation, removed from the students and families you're here to support.
Design and deliver a seamless, high-impact admissions experience while ensuring a safe, operationally sound campus environment, allowing Alpha to expand and fulfill its commitments to families.
Basic Requirements
- Bachelor's degree (no specific field required)
- 1 years experience in school admissions or enrollment
- Experience working with children/students
- Excellent written and verbal communication skills.
- High emotional intelligence, initiative, and self-management.
- Must be legally authorized to work in the US without visa sponsorship.
- Must be available to work in person in Palm Beach, FL; Miami, FL; Piedmont, CA; Santa Monica, CA; Palo Alto, CA; Roswell, GA or Raleigh, NC.
Want to join a learning rebellion that’s transforming the traditional classroom?
Alpha School is on a mission to reshape education with a bold approach that harnesses AI to accelerate learning and unleash student potential.
They don’t play by the old rules.
Alpha is creating a new paradigm where students master core academics in just two hours a day, freeing up time for hands-on, passion-driven learning that truly prepares them for the real world.
Alpha School is rewriting the rules of education.
Sounds too good to be true? It’s not.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with us
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $37 USD/hour, which equates to $75,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
Crossover Job Code: LJ-5617-US-Raleigh-CustomerSuppor.006
Salary : $75,000