What are the responsibilities and job description for the Director of Operations position at Critical Control?
Type: Full-Time, Permanent, Direct Hire
Location: Petaluma, CA 94952
Reports to: CEO
Travel: As needed
Comp: OTE $200k - $250k
Who We Are
We're Critical Control, a family-owned disaster recovery company based in California with boots on the ground nationwide. From day one, we've focused on delivering exceptional service and building a company we're proud of. Today, we help families, commercial property owners, governments, and Fortune 500s navigate the worst days of their lives.
We're not a sleepy regional player. We've been growing 70% YoY, setting the national standard for elite execution in restoration, no fluff, no shortcuts. This isn't theory. This is execution. This isn't legacy. This is legacy-in-the-making.
With offices in Petaluma and Sacramento, CA, and rapid expansion underway, you'll join a team driven by strong core values, care for each other, and dedication to clients, making a real impact every single day.
Position Summary
As Director of Operations, you will own the field. Your mission: drive elite execution across operations, technician performance, customer satisfaction, and profitability with speed, precision, and zero tolerance for mediocrity.
You'll report directly to executive leadership, managing key performance areas including Field Execution, Team Productivity, Customer Experience, Job Documentation & Closeout, Job Cost Management, Technician Training & Compliance, and AR/Project Closeout Support.
Requirements
Key Responsibilities
Field Ops: Mobilize CAT/Large Loss teams within 4 hours, period. Zero excuses Team Performance: Maximize revenue per tech per day. Get crews running hot Customer Experience: Drive 5-star reviews like your life depends on it Job Closeout: Ensure projects are documented, clean, and closed out within 48 hours Profitability: Hit a 75% estimate close rate at target margins. Reduce rework. Nail gross profit Compliance Safety: Oversee documentation completeness, drying logs, photo records, and drive WCOMP Ex Mod improvements Training Retention: Reduce churn. Ramp new hires fast. Build a culture of killers, not clock-punchers Collections AR: Maintain 90% collection rate with <110 DSO. Submit invoice packages clean and on time
Requirements
✅ You've done this before and are hungry to do it again, bigger.
✅ You thrive in complexity and fast growth.
✅ You don't whine. You win.
Don't Apply If...
❌ You want "balance" before results.
❌ You think working 40 hours means working hard.
❌ You need someone to tell you what to do.
❌ You've never been in the red zone with 2 minutes left and still delivered.
Benefits
What You Get
This role has real upside and real expectations. If you want to pour your heart into building something meaningful, something legacy-worthy, this is your shot.
If you're the one, apply now and get noticed.
Benefits:
Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. Critical Control is proud to be an Equal Opportunity Employer.
Equal Opportunity Employer/Veterans/Disabled
For more information on Critical Control, please visit our website - www.criticalcontrol.co - or our social channels like LinkedIn. On our career site, you will find some of the key steps you can expect to guide you along the way.
Location: Petaluma, CA 94952
Reports to: CEO
Travel: As needed
Comp: OTE $200k - $250k
- Please ensure you read through the entire job posting to better understand the work model, expectations, requirements, location, compensation and qualification requirements for this role. *** Before You Apply
Who We Are
We're Critical Control, a family-owned disaster recovery company based in California with boots on the ground nationwide. From day one, we've focused on delivering exceptional service and building a company we're proud of. Today, we help families, commercial property owners, governments, and Fortune 500s navigate the worst days of their lives.
We're not a sleepy regional player. We've been growing 70% YoY, setting the national standard for elite execution in restoration, no fluff, no shortcuts. This isn't theory. This is execution. This isn't legacy. This is legacy-in-the-making.
With offices in Petaluma and Sacramento, CA, and rapid expansion underway, you'll join a team driven by strong core values, care for each other, and dedication to clients, making a real impact every single day.
Position Summary
As Director of Operations, you will own the field. Your mission: drive elite execution across operations, technician performance, customer satisfaction, and profitability with speed, precision, and zero tolerance for mediocrity.
You'll report directly to executive leadership, managing key performance areas including Field Execution, Team Productivity, Customer Experience, Job Documentation & Closeout, Job Cost Management, Technician Training & Compliance, and AR/Project Closeout Support.
Requirements
Key Responsibilities
Requirements
- Background in disaster restoration, mitigation, reconstruction, or other directly related field services REQUIRED for consideration
- Large loss experience working with deals $5m REQUIRED
- Proven success scaling operations from $5-10M to $30-50M in restoration, field services, or fast-paced ops-heavy businesses
- Experience as a player-coach leader, building strategy and executing it hands-on
- Tech-savvy, systems-minded, and allergic to chaos
- Acquisition and integration experience to enable smooth operational integration post-acquisition. Strong change management skills to drive cultural and process adoption across growing teams
- Sales connections within restoration, mitigation, or construction verticals are advantageous
- Ability to travel as needed
✅ You've done this before and are hungry to do it again, bigger.
✅ You thrive in complexity and fast growth.
✅ You don't whine. You win.
Don't Apply If...
❌ You want "balance" before results.
❌ You think working 40 hours means working hard.
❌ You need someone to tell you what to do.
❌ You've never been in the red zone with 2 minutes left and still delivered.
Benefits
What You Get
- Autonomy: Lead without micromanagement
- Velocity: Work with a team that moves fast and means it
- Growth: Our org is expanding rapidly, and so will you
This role has real upside and real expectations. If you want to pour your heart into building something meaningful, something legacy-worthy, this is your shot.
If you're the one, apply now and get noticed.
Benefits:
- Employer-sponsored medical, dental, vision coverage
- Personal wellness program
- Paid holidays, vacation, and sick time
- High growth potential as we grow
- E-learning training courses and Career pathing support
- Company-sponsored leadership and mentoring program
- No micro-management
- Culture immersion events
- Company provided phone, laptop, and apparel
- Company vehicle (Dependent on position)
Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. Critical Control is proud to be an Equal Opportunity Employer.
Equal Opportunity Employer/Veterans/Disabled
For more information on Critical Control, please visit our website - www.criticalcontrol.co - or our social channels like LinkedIn. On our career site, you will find some of the key steps you can expect to guide you along the way.
Salary : $200,000 - $250,000