Customer Service Rep

Provides customer service within a defined customer base while conferring with necessary departments across the organization to ensure customer expectations are met. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Manages customer base and provides service that meets or exceeds expectations. • Coordinates with various departments in order to develop and maintain profitable traffic lanes. • Solicits outbound freight for both primary and secondary lanes. • Enters available loads with all required information to properly dispatch and pick up the load, create the freight bill, and supply the customer with any necessary EDI information. • Schedules loading and unloading appointments in order to meet customer requirements and to maximize driver productivity. • Monitors all customer specific loads for service issues from the time the load is tendered until it is delivered. • Discusses customer issues and concerns with the appropriate operations and sales departments when necessary. • Monitors customer specific trailer pools and confers with appropriate personnel as needed. • Reviews customer scorecards with customer development leaders and makes recommendations accordingly. • Receives and carries out instructions. • Travels as needed. • Maintains regular and predictable attendance.

Qualifications:

KNOWLEDGE, SKILLS, AND ABILITIES • Communicates effectively. • Solves problems and makes decisions independently and proactively. • Manages multiple priorities and deadlines. • Uses computers and software programs proficiently. • Exhibits ability to read, write, talk, and hear; add, subtract, multiply, and divide; and lift and/or move up to 25 lbs. as required. EDUCATION AND/OR EXPERIENCE Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver’s License as required by manager