What are the responsibilities and job description for the Banquet Captain position at Crestview Management, LLC?
Hyatt Regency Indianapolis: Where Events Come to Life Through Leadership and Service
At Hyatt Regency Indianapolis, it’s not just the event—it’s the execution. Our team brings professionalism, precision, and hospitality together to create unforgettable experiences for every guest.
About Us:
Hyatt Regency Indianapolis is a premier downtown hotel, seamlessly connected to the Convention Center and just steps from Lucas Oil Stadium. Known for hosting large-scale conferences, elegant galas, and intimate celebrations, our hotel is a hub for exceptional events. Our Banquets team plays a vital role in delivering these experiences—and we’re looking for a Banquet Captain to lead from the floor.
Job Summary:
As a Banquet Captain, you will oversee all aspects of banquet events, ensuring seamless coordination between the front-of-house and culinary teams. You will lead banquet service staff, execute event details according to Banquet Event Orders (BEOs), and ensure every guest enjoys a polished, memorable experience. This role requires strong leadership, organization, and the ability to perform in a fast-paced, high-volume environment.
Key Responsibilities:
- Event Coordination: Partner with culinary and event teams to ensure all food and beverage is prepared and served on time according to event specifications.
- Setup & Execution: Oversee banquet room setup based on BEOs, ensuring accuracy in layout, décor, and service flow.
- Team Leadership: Supervise and direct banquet servers and housepersons, ensuring they are trained, prepared, and delivering exceptional service.
- Guest Experience: Act as the on-site leader during events, engaging with guests, anticipating needs, and resolving concerns promptly.
- Service Standards: Maintain high standards of service, timing, and presentation throughout each event.
- Operational Excellence: Maintain a clean, organized, and professional banquet environment at all times.
- Inventory & Equipment: Ensure banquet equipment, supplies, and service items are properly maintained, stored, and ready for use.
- Collaboration: Work closely with Event Planning, Culinary, and Operations teams to ensure successful execution of all events.
- Future Planning Support: Assist with preparation and execution of upcoming events, contributing to continuous improvement in banquet operations.
Qualifications:
- Experience: Previous banquet or event service experience required; prior leadership or captain experience preferred.
- Leadership: Strong ability to lead, motivate, and manage a team in a fast-paced environment.
- Communication: Excellent communication and organizational skills, with the ability to coordinate across departments.
- Service Knowledge: Understanding of food and beverage service standards, banquet etiquette, and event execution.
- Problem Solving: Ability to remain calm under pressure and handle multiple tasks simultaneously.
- Flexibility: Must be available to work evenings, weekends, and holidays as required.
Physical & Safety Requirements:
- Ability to stand and walk for extended periods throughout shifts.
- Must be able to lift, carry, push, or pull up to 50 pounds (tables, chairs, and banquet equipment).
- Frequent bending, lifting, and movement in a fast-paced environment.
- Adherence to all safety and sanitation standards, including proper handling of food and equipment.
Why Join Us?
- Dynamic Environment: Be part of a team delivering high-profile events in one of Indianapolis’s premier hotels.
- Leadership Growth: Build your leadership skills within a globally recognized hospitality brand.
- Benefits:
E.O.E.