What are the responsibilities and job description for the Front Desk Supervisor position at Crestview Management, LLC?
Front Desk Supervisor
Location: Marriott Anchorage Downtown
Job Description:
The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk area. This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized front desk area.
Responsibilities:
- Supervise and train front desk staff
- Ensure excellent customer service is provided to all guests
- Maintain a clean and organized front desk area
- Handle guest complaints and resolve issues in a timely manner
- Assist with check-in and check-out procedures
- Manage room reservations and cancellations
- Ensure compliance with hotel policies and procedures
- Perform other duties as assigned by management
Requirements:
- High school diploma or equivalent
- Prior experience in a supervisory role
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proficient in Microsoft Office and hotel management software
- Ability to work flexible hours, including weekends and holidays
Benefits:
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, paid vacation, paid holidays, paid sick days, free hotel rooms and hotel discounts.
E.O.E