FT Head Teller - Customer Experience Specialist

Job Summary
Be the Face of Service in Our Community

At our community bank, relationships come first. We’re looking for an experienced, service-driven Head Teller, who takes pride in accuracy, leadership, and building meaningful connections with customers and co-workers alike.

This is an opportunity to lead the front line of Crest Savings Bank that truly knows it’s customers by name.

The Head Teller oversees the daily teller operations of the branch while setting the tone for exceptional customer service. This individual leads by example, supports team development and ensures operational integrity – all while creating a welcoming experience for every customer who walks through the doors.

Duties:

· Supervise and support the teller team in daily operations

· Ensure accurate transaction processing and balanced cash drawers.

· Oversee vault management, cash ordering, and branch cash limits.

· Maintain compliance with bank policies, security procedures, and regulatory requirements.

· Mentor tellers to strengthen performance and customer service skills.

· Assist customers with complex transactions and problem resolutions.

· Foster a positive, team-oriented branch culture.

· Support branch leadership in meeting service and operational goals.

Essential Requirements:

· Minimum 2-3 years of teller experience, supervisory experience preferred.

· Strong knowledge of teller operations, balancing, and cash controls.

· A genuine commitment to customer service and community engagement.

· Leadership skills with the ability to coach and motivate others.

· High level of accuracy, integrity, and attention to detail.

· Strong communication and relationship building skills.

Benefits:

· Medical

· Dental

· Vision

· 401K plus match up to 4%

· Life Insurance

· Supplemental Life Insurance available

· EAP Program

· Education Program Reimbursement*

· PTO

Join us in creating memorable banking experiences while advancing your career in a vibrant environment that values energetic leadership, detailed operational excellence, and dedicated customer care.

Equal Opportunity Employer

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Prescription drug insurance
• Tuition reimbursement
• Vision insurance

Experience:

• Banking: 3 years (Required)
• Customer service: 3 years (Required)

Ability to Commute:

• Wildwood, NJ 08260 (Required)

Work Location: In person

Salary : $19 - $23