Customer Experience Team Leader (Branch Manager)

Be the Face of Service in Our Community

At our community bank, relationships come first. Crest Savings Bank is in search of a Customer Experience Team Leader/Branch Manager.

Qualifications:

• Five to seven (5-7) years related experience and/or training; or equivalent combination of education and experience; or high school diploma or general education degree (GED).

Responsibility:

• The Team Leader is responsible for the overall success of the branch, including in-branch and digital customer and employee experience, transactions/operations, and relationship development
• This position is responsible for the overall profitability of the branch and proactively leads the branch team to achieve annual relationship development goals and operational objectives.
• This position is ideal for an employee who is skilled and comfortable in expanding existing customer relationships

Skills:

• Good mathematical skills and reasoning ability.
• Thorough communication skills for customers and in-house colleagues.
• Able to coach and cross train staff.
• Enhance customer experiences by product knowledge and implementation.
• Ability to prioritize various tasks. Cross training and coaching skills

Computer Proficiency requirements: Proficient in all systems necessary for role including but not limited to:

• ABA Learning Management System
• Adobe PDF
• Customer Profile Manager (CPM)
• DNA
• Microsoft Office Suite
• Online and mobile banking

Job Duties:

• Adheres to and ensures staff to all applicable Federal and State laws and regulations as well as company policies and procedures that govern and safeguard the Bank and its customers
• Actively participates and positively influences coworkers in all interactions including meetings, working groups, and other company activities.
• Performs other duties for the Bank as assigned at management’s discretion

Join us as we strive to create an outstanding customer experience that sets us apart from the competition!

Equal Opportunity Employer

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• Banking: 5 years (Required)
• Customer Service: 5 years (Required)
• Supervisory: 3 years (Required)

Ability to Commute:

• Wildwood, NJ 08260 (Required)

Work Location: In person

Salary : $50,000 - $65,000