What are the responsibilities and job description for the Employee Experience Assistant position at Credit Union of America?
Role: Support the Employee Experience Department by coordinating administrative processes, maintaining accurate departmental tracking, and ensuring timely execution of key employee experience programs and initiatives. Strengthen department operations through organized coordination of training logistics, program administration, and confidential information management. Maintain exceptional attention to detail, sound judgment, and a strong commitment to supporting a professional, responsive, and employee-centered department.
Essential Functions
Experience: One year to three years of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills
Work Environment: Office position; works indoors year-round; may be exposed to indoor temperature adjustments; heating and cooling vents distribute regulated air.
Essential Functions
- Provide administrative support to the Employee Experience Department. Answer frequently asked questions from employees relative to employee experience procedures.
- Facilitate the administrative preparations for monthly Welcome Week, new employee training, CML Sales and Service training and Staff Development Days, including the quarterly training sign-up process and inventory management.
- Oversee and complete all tracking requirements for the department. This includes the employee disclosure tracking, NMLS registrations and annual renewals, training hours, stakeholders and work from home tracking. Maintain the monthly budget tracking spreadsheet for the department, including itemizing expenses in appropriate categories and researching discrepancies.
- Coordinate conference attendance requests and employee travel arrangements through Concur Travel module.
- In conjunction with the Training and Development Manager, coordinate the preparations for monthly Between 2 Branches sessions.
- Administer the employee shirt stipend program, coordinates shirt orders for new hires, coordinates cleaning of returned shirts and maintains onsite shirt inventory.
- Administer the employee shirt stipend program, coordinates shirt orders for new hires, coordinates cleaning of returned shirts and maintains onsite shirt inventory.
- Provide coverage for Administrative Assistant as needed.
- Perform other duties as assigned by supervisor. Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job.
Experience: One year to three years of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills
- Knowledge and proficient use of Microsoft computer applications including Word, Excel and Access; effective verbal and written communication skills; and ability to maintain confidentiality of information as appropriate.
- Working knowledge of standard spreadsheets and basic formulas. Proficient in data manipulation, PivotTables, and core lookup functions.
- Must be capable of operating all types of office equipment including computer, copy machine, fax and telephone.
- Excellent written and verbal communication skills.
- Excellent organizational skills and attention to detail.
Work Environment: Office position; works indoors year-round; may be exposed to indoor temperature adjustments; heating and cooling vents distribute regulated air.
Salary : $18 - $22