What are the responsibilities and job description for the Credit Solutions Specialist - SHL position at Credit Human?
We are seeking a Credit Solutions Specialist for the Sustainable Home Credit Solution Department.
The role of the Credit Solutions Specialist is to provide additional support to the Portfolio Manager, Credit Solutions and Loss Mitigation, and the broader Credit Solutions team. The incumbent must have strong interpersonal skills, the ability to clearly and effectively communicate cross-functionally, exercise sound judgment, and work independently with minimal supervision. Additionally, the Credit Solutions Specialist must be able to anticipate issues based on observations and determine the necessary corrective actions to mitigate impacts.
A key requirement for this role is a legal background in credit and collections, including experience with:
- Filing and managing judgments and bankruptcies
- Negotiating reaffirmation agreements
- Coordinating and executing wage garnishments
The Credit Solutions Specialist (CSS) is accountable for assisting members and employees with resolving loan delinquency, especially on complex issues and other account problems affecting loan repayment.
If you have loan processing or customer service experience, you should apply right away!
Highlights:
- Audit the queues weekly to monitor quality and quantity of work per CSA
- Ensure 1st pay defaults are worked and referred for assistance as needed
- Report suspicious activity in a timely fashion
- Review collection efforts to ensure all letters have been generated
- Confirm all collection efforts have been exhausted prior to filing legal
- Assist internal and external members to resolve inquiries and issues as needed
Experience:
Required
- 1 to 2 years of loan collections experience and/or customer service experience in consumer finance
- Financial industry knowledge
Preferred
- Indirect lending or auto finance experience
Education:
Required
- High School Diploma
Skills & Knowledge:
Required
- Proficient PC Skills with a strong knowledge of Microsoft Excel and Microsoft Word
- Excellent Communication Skills
- Strong Time Management Skills
- Detail Oriented
- Strong Organizational Skills
Preferred
- PowerPoint
Schedule: Monday-Friday, 8:30 am-5:30 pm
Salary Range: $25.25/ hour to $26.95/ hour ($52,520 to $56,056 Annually)
Flexibility: In office, on site; not remote or hybrid
Level of Work: 2A
Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.