Human Resources Coordinator - On Site

Wouldnt it be great to build your career at a growing company recognized 6 years in a row from 2020 to 2025 as the winner of Best Places to Work in Collections? At Credit Control, we know without a doubt that our driven and dedicated team members are the foundation of our success. Employees are rewarded with excellent benefits and growth opportunities.

Position Overview

The Human Resources Coordinator plays a key role in both the operational and strategic functions of the HR department. Reporting to the director of HR, this role is responsible for coordinating and executing HR processes while exercising independent judgment HR initiatives that impact employee culture and retention.
The ideal candidate will demonstrate initiative, critical thinking skills, interpersonal and communication abilities, organizational skills, and exhibit high attention to detail and handle sensitive information with a high degree of confidentiality and professionalism.

Key Responsibilities

Talent Acquisition & Onboarding

Partner with hiring managers and the recruiter to identify talent needs.

Support the management of full-cycle recruitment, including job postings, candidate screening, interviews, and onboarding.

Support pre-employment procedures, ensuring smooth transitions for new hires.

Deliver and coordinate new hire orientation programs and onboarding schedules across all locations.

Employee Experience & Engagement

Coordinate stay interviews, exit interviews, and engagement surveys to identify trends and improvement opportunities.

Manage recognition and employee programs, including service awards, wellness initiatives, celebrations, and engagement events.

Partner with leadership to execute employee engagement strategies that support retention and satisfaction.
HR Analytics & Continuous Improvement
Collect, analyze, and interpret HR data (turnover, engagement, training completion), making recommendations to improve retention. Prepare and present HR metrics and reports for leadership review. Recommend and implement process improvements to increase efficiency and streamline HR operations.

Learning & Development Support
Assist in planning, organizing, and evaluating training and professional development programs.

Monitors training compliance and analyzes LMS data, generating reports on completion and engagement, identifying gaps or trends, and providing actionable insights to improve training effectiveness and participation rates. Track participation and feedback to ensure continuous improvement of learning programs.

HR Administration & Compliance

Maintain HR records, documents, and HRIS data with accuracy and confidentiality.

Support the HR director with compliance reporting and policy updates.

Assist in maintaining consistency across HR communications and documentation.

Qualifications

Bachelors degree in human resources, Business Administration, or a related field.

24 years of experience in HR or related roles with a mix of administrative and strategic responsibilities.

Strong project management and organizational skills.

Excellent interpersonal, communication, and collaboration skills.

Experience with HRIS systems, survey tools, and Microsoft Office Suite.

Ability to manage multiple priorities and deadlines while maintaining attention to detail.

Core Competencies

Strategic Thinking and Problem-Solving Identifies process gaps and provides solutions

Employee Engagement and Relationship-Building Builds strong professional relationships across teams.

Data Analysis and Reporting Generates and tracks reports and identifies trends.

Initiative and Process Improvement Takes ownership of tasks with minimal supervision.

Confidentiality Handles sensitive information with discretion and maintains compliance with privacy standards.

Decision Making Identifies issues and provides suggestions to day-to-day problems; prioritizes and effectively completes daily tasks.

Communication Shares information by using data and information to support an argument or point of view; keeps team informed about progress and problems; avoids surprises; and understands the appropriate level of confidentiality required.

Leadership Gives positive and constructive feedback to peers; trains new employees; finds solutions to problems; works autonomously; anticipates future business needs.

Continuous Learning Identifies self-training needs and opportunities; positively accepts changes.

Teamwork Actively participates in the team and provides feedback and solutions; listens and responds constructively to others concerns.

Alignment to Values Demonstrates the company's core values and shows respect and provides support to team members.

Job Type: Full-time

Salary: $45,000 - $55,000

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
Retention Bonus
Professional Development Grant Program

Schedule:

On Site/In Office

8-hour shift
Day shift
Monday to Friday

Ability to commute/relocate:

Earth City, MO 63045: Reliably commute or planning to relocate before starting work (Required)