IT Specialist / IT Support Technician

We are seeking a dynamic and proactive IT Technician to join our technology support team. In this role, you will be the frontline problem solver, ensuring our IT infrastructure runs smoothly and efficiently. Your expertise will help maintain optimal computer performance, resolve technical issues swiftly, and support our staff with a wide range of hardware and software needs. This position offers an exciting opportunity to work in a fast-paced environment where your technical skills will directly impact operational success and user satisfaction.

• Provide comprehensive technical support to end-users for hardware, software, and network issues across various operating systems including Windows and macOS.
• Troubleshoot and resolve software problems related to productivity applications such as Microsoft Office and specialized enterprise tools like ServiceNow, Jira, and BMC Remedy.
• Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure they operate at peak performance.
• Maintain and support computer networks by configuring and troubleshooting LAN, WAN, TCP/IP protocols, DNS settings, VPN connections, firewalls, and network equipment such as Meraki devices.
• Administer Active Directory, Group Policy Objects (GPO), Windows Server environments, Linux systems, and network services to ensure security and efficiency.
• Support IT infrastructure management tasks including server maintenance with Microsoft Windows Server environments and BMC Remedy ticketing system for issue tracking.
• Assist with computer management tasks such as software deployment via SCCM, hardware upgrades, system imaging, and asset inventory control.
• Conduct analysis of recurring issues to identify root causes and implement long-term solutions.
• Document all support activities thoroughly in help desk systems like ServiceNow or Jira while maintaining clear communication with users throughout the resolution process.
• Support remote users by configuring VPNs and troubleshooting connectivity issues on mobile devices or remote desktops.
• Collaborate with network administration teams to optimize LAN/WAN performance and security protocols.

• Proven experience providing IT support in a fast-paced environment with a focus on desktop support and help desk operations.
• Strong knowledge of operating systems including Windows (Windows 10/11), macOS, Linux distributions, and their respective troubleshooting procedures.
• Hands-on experience managing computer networks involving TCP/IP protocols, DNS configuration, DHCP setup, VPNs, firewalls (including Cisco Meraki), and LAN/WAN infrastructure.
• Familiarity with enterprise management tools such as SCCM for software deployment and asset management.
• Experience working with Active Directory for user account management along with Group Policy configuration for security policies.
• Ability to troubleshoot hardware components including motherboards, hard drives, memory modules, printers, mobile devices, and peripherals effectively.
• Knowledge of network security practices including firewall configuration and monitoring network traffic for anomalies.
• Excellent communication skills combined with a customer service-oriented approach to assist users at all levels confidently.
• Analytical skills necessary for diagnosing complex technical issues quickly while maintaining professionalism under pressure. Join us as an IT Technician where your expertise will empower our team through innovative solutions! We value energetic professionals eager to make a difference by ensuring seamless technology operations that drive success every day!

Job Type: Contract

Pay: $24.70 - $29.75 per hour

Work Location: In person

Salary : $25 - $30