Warehouse Technician

About Creative Realities

Creative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story.

About the Position

The Warehouse Technician is responsible for Configuration and Logistics. Assist in readying digital signage player software, applications and systems for use and deployment by the technical delivery teams in the field. Reporting to the Warehouse Operations Manager, the Warehouse Technician will also assist in Shipping and Receiving, and general Warehouse duties.   

Key Responsibilities

1. Device Configuration: Assist in configuration and customize hardware devices, including computers, tablets, and other technology equipment, to meet client requirements and specifications.
2. Quality Assurance: Assist in thorough testing and quality assurance checks on configured devices to ensure they meet performance standards and are free from defects. 
3. Troubleshooting: Diagnose and resolve hardware and software issues during the configuration and imaging process.
4. Documentation: Assist in Maintaining detailed records of configurations, imaging processes, and troubleshooting procedures. 
5. Project Manager Communication: Collaborate with project managers to gather configuration requirements and provide updates on project progress. 
6. Software Updates: Keep up to date with software releases and updates, ensuring that imaged devices have the latest software versions and security patches.
7. Inspection: Collaborate with clients to gather configuration requirements and provide updates on project progress.
8. Verifying Contents: Ensuring that the contents of a shipment match the purchase order or invoice 
9. Shipping: Pick and pack items to be shipped. Also, checking outbound shipments, ensuring items match pick ticket.  

Key Competencies/Behaviors

• Proven experience in device configuration and imaging.  
• Experience in Shipping and Receiving.  
• Strong troubleshooting and problem-solving skills   
• Effective ability to troubleshoot computer issues.  
• Excellent attention to detail and accuracy.  
• Effective communication and collaboration skills.  
• Ability to manage multiple tasks and meet deadlines.  
• Ability to lift 50 lbs.  
• Effective time-management skills.  
• Knowledge of hardware components and device specifications.  
• Proficiency with Microsoft 365 products.  
• Ability to follow instructions written and verbal.  

Core Values The ideal candidate represents these six core values:

• Passionate: We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and we are proud of the results we produce each and every day. And, we have some fun along the way!
• Respectful: We value diversity, merit and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.
• Do the Right Thing: We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.
• Helps First: We are stronger when we work together. We help first, no matter what—whether it’s with our clients or our internal teams.
• Nimble Minded: When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.
• Expects Excellence: We will measure performance and are accountable for results. We are committed to getting it right.

Benefits

Company paid individual portion of Medical, Life, Long and Short-Term Disability insurances; access to participate in company Dental and Vision insurance programs; eligibility for a high-deductible health plan (HDHP) with HSA option, FSA, DCFSA; 401(k) program, including company paid match of up to 3% of annual salary; paid time off and holiday pay.