What are the responsibilities and job description for the Installation Manager position at Creative Realities Inc?
About Creative Realities
Creative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story.
Areas of Concentration
Digital Signage | A/V | Construction
About the Position
We are looking for Installation Managers who have experience in the A/V, Digital Signage, and construction industries who can manage digital solution installations for our clients. The Installation Manager is the primary interface for account-based clients and are accountable for leading the team through the Installation Planning and Execution phases, creating a predictable experience for both employees and clients alike. This position will oversee several projects with similar scopes of work for multiple accounts. You will work closely with Program Manager of your assigned business vertical and client account managers to forecast and plan installations for each client account assigned.
Key Responsibilities:
• Responsible for planning, facilitating, and administering the installation project.
• Coordinate internal resources and installation sub-contractors to ensure that all elements of the overall solution are properly and effectively deployed.
• Manage and eliminate problems so that projects are consistently delivered on-time and meet client expectations.
• Identify, assess and communicate with all stakeholders
• Manage the triple constraints on any given project: Schedule, Cost and Quality
• Manage overall project timelines and milestones by working with cross functional team leads, while considering budget, schedule and quality of the project
• Assume full ownership for the project and escalate to senior management as needed to ensure company and client goals are met
• Manage/initiate all project billing per the SOW
• Participate in weekly project reviews with internal teams and clients as required
• Ensure client and internal milestones are met and appropriate approvals are obtained and documented
• Administrative Activities
o Collect and maintain all required project artifacts
o Work with Account Managers to create change orders as required
o Manage/initiate all project billing per the SOW
o Provide timely and professional client service to ensure client’s expectations and needs are met
o Ensure client and internal milestones are met and appropriate approvals are obtained and documented
o Review Budget vs. Actuals on all projects weekly to ensure we are within scope
o Provide Weekly update to management on install success/fail metrics
Education and Experience
• 5 years project related experience
• Knowledge of digital signage, commercial display solutions, and/or interactive kiosk industries preferred
• Bachelor’s Degree preferred
• AVIXA CTS and/or Digital Signage Federation certification desired
• Experienced user of software CRM tools. Proficient with Microsoft Office applications.
• Strong technical aptitude and ability to translate technical concepts for non-technical buyers
Key Competencies/Behaviors
• Highly flexible and able to respond quickly to unforeseen changes in projects and customer requirements
• Self-motivated, achievement-oriented with superior planning and time management skills
• Excellent written communication and presentation skills
• Team oriented; Ability to collaborate cross functionally and to influence without direct authority
• Positive attitude; willingness and initiative to learn
• Must be comfortable working in a deadline-oriented, fast paced business environment with shifting priorities
Our Core Values The ideal candidate represents these six core values:
• Passionate: We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and have fun along the way!
• Respectful: We value diversity, merit and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.
• Do the Right Thing: We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.
• Helps First: We are stronger when we work together. We help first—whether it’s with our clients or our internal teams.
• Nimble Minded: When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.
• Expects Excellence: We will measure performance and are accountable for results. We are committed to getting it right.
Benefits
Company paid individual portion of Medical, Life, Long and Short-Term Disability insurances; access to participate in company Dental and Vision insurance programs; eligibility for a high-deductible health plan (HDHP) with HSA option, FSA, DCFSA; 401(k) program, including company paid match of up to 3% of annual salary; paid time off and holiday pay.
Thank you for your interest in Creative Realities! We look forward to hearing from you.