Technical Product Owner - AI

Technical Product Owner - AI

Location: Hybrid - Irvine, CA
Job Type: Full-Time

Our client is seeking a Technical Product Owner - AI to own the performance and lifecycle of our AI products. This is a hands-on role for someone who can take AI products from concept to production, shaping prompts, partnering with engineering and data teams, and driving measurable improvements in customer experience and business outcomes.

You will join an AI Initiatives team and manage a portfolio of voice and SMS AI agents, agent-assist tools, and the supporting data and observability layers that keep AI systems reliable, compliant, and effective.

Key Responsibilities

• Own KPIs for AI products, including containment, resolution, conversion, drop-off, and revenue attribution
• Run ongoing performance reviews, identify regressions, and drive improvements across prompts, flows, models, and integrations
• Lead new AI use cases from PRD through launch, including MVP scoping and success metrics
• Author, evaluate, and iterate on production prompts for voice, SMS, and agent-assist AI
• Design QA and evaluation frameworks using real customer conversations
• Write SQL to analyze performance across Databricks, Salesforce, Encompass, and conversation logs
• Partner cross-functionally with Sales, Operations, Compliance, Legal, Data, and Engineering
• Support vendor evaluations and AI governance reviews aligned with regulatory requirements

Required Qualifications

• 5 years in technical AI product management or a comparable applied AI product role
• Hands-on prompt engineering experience with LLM-based products
• Strong SQL skills (Databricks, SQL Server, or equivalent)
• Salesforce experience as a product owner, admin, or power user
• Proven experience shipping products from concept to production

Highly Preferred: Mortgage or finance industry experience (or something similar)

 

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Benefits include Medical, Dental, and Vision insurance, company-paid life insurance, 401K with a generous employer match and additional benefits such as Free Legal Services and an Employee Loan Program.

Email Your Resume In Word To
cpickett@creativecircle.com
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Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CP15-1985638L554 -- in the email subject line for your application to be considered.
Cody Pickett - Recruitment Strategist

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.



This job was first posted by Creative Circle on 05/01/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Everforth Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. Anthem / Blue Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Creative Circle.

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