Product Manager (Analytics & Product Success)

Product Manager - Analytics & Product Success

Location: Irvine, CA (Hybrid - Tuesday & Thursday onsite)
Employment Type: Full-Time

About the Role

Our client is seeking a Product Manager - Analytics & Product Success to join their team full-time. This role is focused on post-launch product performance - ensuring reliability, usability, and business outcomes for products that are already live in production.

This is not a product development or feature-delivery role. Instead, it is ideal for someone with a product observability or product analytics background who thrives on monitoring real-world usage, identifying opportunities and risks in production systems, and driving continuous optimization through data.

Responsibilities

Production Product Monitoring & Optimization

• Own end-to-end success metrics for products and features in production
• Observe, analyze, and optimize live product performance 
• Develop, implement, and maintain comprehensive real-time product monitoring and observability solutions
• Validate that deployed product features function as intended using analytics and monitoring tools
• Track and analyze feature-level metrics including error rates, latency, conversion funnels, and behavioral data
• Drive iterative improvements, optimizations, and corrective actions based on production insights
• Lead root cause analysis, incident response reviews, and post-mortems when production issues arise

Deep Data Analysis & Insights

• Conduct deep-dive analyses into live product performance and user behavior using analytics tools and advanced SQL
• Establish instrumentation standards and ensure full feature-level observability across production systems
• Identify bugs, regressions, and unexpected behavior through analytics and monitoring validation
• Design and maintain automated anomaly detection systems to surface deviations from expected production behavior

Production Release & Launch Monitoring

• Partner on post-launch success metrics and monitoring plans
• Observe and evaluate release performance in real time once features are deployed
• Conduct post-release reviews and apply learnings to improve product stability and customer experience

Qualifications

• 3 years of experience supporting contact center technology, including telephony systems, dialers, IVR flows, or CCaaS platforms
• Background in product observability, product analytics, monitoring-driven product management, or operational product roles
• Proficiency with monitoring and analytics tools, including Looker, Datadog, and New Relic (or similar observability platforms)
• Strong analytical, troubleshooting, and problem-solving skills - must be able to bring solutions to the table
• Proficiency with analytics tools and advanced SQL to assess production product performance
• Experience defining and tracking product success metrics for live products, including reliability, usage, and conversion KPIs
• Familiarity with APM tools, observability best practices, and monitoring frameworks
• Working knowledge of data infrastructure, pipelines, and instrumentation standards
• Ability to diagnose production issues, validate feature functionality, and identify anomalies using real-world data
• Exposure to statistical analysis
• High level of proficiency with Python is required 

Nice to Have

• Background in finance, fintech, or mortgage-related industries
• Experience working in highly regulated or compliance-driven environments

 

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Benefits include Medical, Dental, and Vision insurance, company-paid life insurance, 401K with a generous employer match and additional benefits such as Free Legal Services and an Employee Loan Program.

Email Your Resume In Word To
cpickett@creativecircle.com
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Cody Pickett - Recruitment Strategist

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.



This job was first posted by Creative Circle on 04/10/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.  Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

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