Content Designer Senior Associate

Our financial services client is seeking a strategic and detail-oriented Content Writer to help shape the future of employee-facing digital content. This is role is expected to last around 10 months. Candidates must be able to work onsite 5 days a week in Jersey City, Newark, DE, or Columbus, OH (40 hrs/week). 

In this role, you'll create clear, engaging, and accessible content that empowers employees to navigate HR services, tools, and programs with ease. You'll work across digital platforms-web, mobile, and digital assistants-to support a seamless self-service experience for a global workforce.

This role will play a key part in a large-scale content migration project, involving the audit, assessment, and remediation of approximately 1,000 PDFs and 1,000 articles. You'll lead efforts to ensure content meets editorial standards, is user-focused, and supports intuitive self-service experiences.

Top 3 Required Qualifications

1. 3-5 years of corporate writing experience, with a focus on self-service technical content, web content, or customer service communications
2. Expertise in content design and web writing best practices, including structuring content for clarity, accessibility, and user engagement
3. Proven ability to manage end-to-end content workflows, including high-volume content review, stakeholder collaboration, publishing, and performance analysis

Other Qualifications

• Degree in English, Communications, or a related field
• Strong project management skills to support high-cadence migration efforts
• Experience in content auditing, migration, and remediation
• Familiarity with content management systems (ServiceNow strongly preferred)
• Understanding of information architecture, taxonomy, and content ownership
• Ability to collaborate across large, matrixed organizations
• Experience in highly regulated environments is a plus
• Knowledge of HTML and internal communications best practices
• Interest or experience in AI tools and large language models (LLMs) to enhance content efficiency
• SEO knowledge and chatbot training experience are desirable

Key Responsibilities

• Lead and execute a content migration project, including audit, inventory, and disposition of legacy content
• Develop new evergreen content for HR topics such as Benefits, Compensation, Career Development, and more
• Apply content design principles to create intuitive, user-centered digital experiences
• Collaborate with product owners, HR leads, change managers, and communications teams
• Manage the full editorial lifecycle: writing, editing, stakeholder feedback, publishing, and iteration
• Maintain and update existing content to reflect changes in policy or process
• Use ServiceNow to publish and manage content
• Triage and assign incoming content requests across the HR content team
• Analyze content performance and identify opportunities for improvement
• Review peer content for clarity, consistency, and adherence to standards
• Ensure content is optimized for findability and usability, including SEO and accessibility best practices

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

Email Your Resume In Word To
bcarter@creativecircle.com
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Billy Carter - Recruiter, National Delivery

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.

This job was first posted by Creative Circle on 01/06/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

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