What are the responsibilities and job description for the Service Advisor position at CreAdd?
A service advisor acts as the intermediary between auto clients and technicians, handling vehicle maintenance requests by listening to concerns, providing estimates, communicating repair details, and scheduling appointments.
General Responsibilities Are As Follows
General Responsibilities Are As Follows
- Customer Communication: Greet customers, listen to their vehicle issues, and explain necessary repairs and maintenance in clear, non-technical terms.
- Service Coordination: Schedule appointments, process repair orders, and manage the flow of work between customers and technicians.
- Estimates and Approval: Provide cost estimates for repairs, advise customers on alternative solutions, and obtain their approval for all work.
- Technical Liaison: Convey customer problems accurately to technicians and then explain the technicians' findings back to the customer.
- Customer Satisfaction: Ensure customers have a positive experience by providing excellent follow-up and resolving any issues or complaints professionally.
- Administrative Tasks: Handle paperwork related to repairs, maintain customer records, and process payments.
- Assertive, punctual, and comfortable in a client‑facing role
- Fast‑paced, organized, and able to juggle multiple priorities
- A clear communicator who enjoys helping people make informed decisions
- A problem‑solver who thinks proactively and stays engaged
- A high school diploma or equivalent is generally required, though some positions may prefer or require a bachelor's degree or extensive service advising experience.
- Valid Drivers License
- Automotive Knowledge - A solid understanding of automotive mechanics, parts, and common repair issues is crucial.
- Communication Skills - Above-average written and verbal communication skills are necessary to interact effectively with customers, technicians, and management.
- Customer Service - Strong interpersonal skills, patience, active listening, and the ability to build trust and rapport with clients are essential.
- Technical Skills - Proficiency with computers and relevant software for managing repair orders and customer information is often needed.
- Organizational Skills - The ability to manage time, handle multiple tasks, and maintain accurate records is important for efficiency.
- Experience in a dealership, service shop, or retail parts environment
- Familiarity with CDK, Reynolds & Reynolds, or similar systems
- Experience with POS systems or parts catalogs
- Bilingual in Spanish and English