What are the responsibilities and job description for the Administrative Assistant position at CRBR?
Job Purpose: The Branch Administrative Assistant is responsible for supporting the branch’s administrative needs. This position carries a lot of responsibility as our customer’s first point of contact. The Branch Administrative Assistant will manage phones, scheduling, customer service and general office tasks including taking new jobs and placing them into the software system, data entry, and filing.
Duties and Responsibilities:
• Phone skills: Answering the phones in the office is one of the most important duties in the company.
• Timely updating of company reports.
• Ability to positively motivate others.
• Convey positive image of the company.
• Complete delegated tasks on time.
• Seek information and knowledge on new issues.
• Develop creative solutions to problems.
• Seek additional assignments and duties.
• Turn in accurate, timely and complete paperwork.
• Provide excellent customer service.
• Other duties as assigned.
Qualifications:
• Microsoft Office Suite experience
• Exceptional phone skills
• Detail-oriented
• Good at multi-tasking
• Experience in the restoration/construction industry a plus • Models the CRBR Core Values: o Respect – “Success through honoring ourselves and others” o Integrity – “A foundation cemented in Doing it the “Rite” way” o Teamwork – “Promoting uniformity while inspiring individualism” o Excellence – “Delivering WOW through service”
Work Environment
- The job operates in a professional office environment.
- This role routinely uses standard office equipment such as: computers, phones, photocopiers, filing cabinets and fax machines.
- Please note this position can never be performed remotely.
Mental and Cognitive Requirements:
- Attention to Detail: Precision in following restoration protocols, and ensuring work meets safety and quality standards.
- Time Management: Efficiently prioritizes tasks and manages time to stay on schedule, even in fast-paced environments.
- Must be able to meet deadline requirements. Must be able to arrive on time to jobs/office.
- Adaptability and Resilience: Capacity to handle unexpected changes, such as additional damage discovered, and work under pressure in emergency or time-sensitive situations.
- Communication Skills: Clear communication with team members, project managers, and sometimes clients, to relay progress, issues, or safety concerns.
- Emotional Resilience: Ability to handle potentially challenging environments, including distressed clients and high-stakes projects, while maintaining professionalism.
Physical Demands:
• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee frequently is required to stand; walk; use wrists, hands and/or fingers, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift office product and supplies, up to 40 pounds.
Salary : $18 - $28
