IT Customer Experience Manager

We are currently looking for an IT Customer Experience Manager. We have 1 open position. Please apply and we can discuss!

Location: Las Vegas, Nevada

Salary: $80,000 – $100K

Benefits: Full benefits

Type: Contract to Hire

Sponsorship Available: No - Must be US Citizen or Permanent Resident.

About the Role: This client-facing role manages strategic Managed IT relationships, acting as a trusted advisor between clients and internal teams. The Customer Experience Manager (CXM) owns onboarding, ongoing account management, and technology roadmap alignment to ensure long-term client success.

Qualifications:

• Experience working in a Managed Services Provider (MSP) environment is required
• Must be technically proficient – this is a consultant-style role, often functioning as a vCIO
• Strong foundational IT knowledge (infrastructure, cloud, networking, security)
• Experience managing client accounts and developing IT roadmaps
• Proven ability to assess client environments and align solutions to business needs
• Strong communication skills with experience presenting to clients (QBRs, reviews)
• Ability to translate technical concepts into business value

Preferred:

• Relevant IT certifications
• Experience with tools such as ConnectWise, IT Glue, Network Glue, Sherpa/Compass
• Examples of technical documentation (SOWs, peer reviews, client deliverables)

Responsibilities:

• Manage client onboarding processes, including meetings, documentation, and coordination with internal teams
• Serve as the primary point of contact for assigned client accounts
• Lead recurring client meetings (monthly operations reviews, QBRs)
• Develop and present technology roadmaps aligned to client business goals
• Track onboarding progress, utilization, and service delivery performance
• Maintain client documentation, commitments, and action plans
• Build and maintain strong, long-term client relationships
• Ensure services are delivered in alignment with contracts and expectations
• Generate reports and review performance metrics with clients
• Support contract renewals, including documentation and client engagement
• Collaborate with internal teams (operations, service delivery, engineering) to ensure successful outcomes
• Identify opportunities for additional services, projects, and account growth

If the above seems like a fit, then apply!!

CRB Workforce, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.