What are the responsibilities and job description for the Head of Customer Success position at Crawford Thomas Recruiting?
New York, NY (Manhattan) - ON-SITE, NO REMOTE OR HYBRID OPTIONS
Our client is a tech startup offering an AI-powered home management platform for homeowners. They are searching for a Head of Customer Success to join their team ASAP!
Salary
$125-150k base salary bonus full comprehensive benefits
Job Summary
We are seeking a high-impact Customer Success Leader to serve as the primary point of contact for key partners. This is not a traditional customer success role—you will play a critical part in building the function from the ground up, defining best-in-class service standards, and directly contributing to revenue through retention and account growth.
This role owns the full post-sale lifecycle, including implementation, onboarding, relationship management, business reviews, renewals, and expansion opportunities. You will work closely with executive leadership and high-value partners within the residential and services space.
Job Responsibilities: Design and implement a scalable onboarding and implementation framework Build and lead a high-performing Customer Success function Own and manage partner onboarding with minimal oversight Conduct regular business reviews and proactively manage account health Drive retention, renewals, and expansion within the partner base Serve as a trusted advisor and primary point of contact for key partners Collaborate cross-functionally to improve product adoption and customer experience
Qualifications: 4 years of experience in customer success, account management, or customer support roles 2 years in a leadership or player-coach capacity Demonstrated success driving customer retention and revenue growth Experience delivering high-touch, premium customer experiences at scale Strong relationship-building skills, with the ability to engage senior stakeholders and executives Data-driven mindset with experience managing KPIs and performance metrics Proven ability to take initiative and build processes in a fast-paced environment Experience hiring, mentoring, and developing high-performing teams Comfortable working in a dynamic, high-growth environment with a bias toward action Nice to have: Experience working with APIs, integrations, or technical products Background in solutions engineering, implementation, or similar technical client-facing roles,
Our client is a tech startup offering an AI-powered home management platform for homeowners. They are searching for a Head of Customer Success to join their team ASAP!
Salary
$125-150k base salary bonus full comprehensive benefits
Job Summary
We are seeking a high-impact Customer Success Leader to serve as the primary point of contact for key partners. This is not a traditional customer success role—you will play a critical part in building the function from the ground up, defining best-in-class service standards, and directly contributing to revenue through retention and account growth.
This role owns the full post-sale lifecycle, including implementation, onboarding, relationship management, business reviews, renewals, and expansion opportunities. You will work closely with executive leadership and high-value partners within the residential and services space.
Job Responsibilities: Design and implement a scalable onboarding and implementation framework Build and lead a high-performing Customer Success function Own and manage partner onboarding with minimal oversight Conduct regular business reviews and proactively manage account health Drive retention, renewals, and expansion within the partner base Serve as a trusted advisor and primary point of contact for key partners Collaborate cross-functionally to improve product adoption and customer experience
Qualifications: 4 years of experience in customer success, account management, or customer support roles 2 years in a leadership or player-coach capacity Demonstrated success driving customer retention and revenue growth Experience delivering high-touch, premium customer experiences at scale Strong relationship-building skills, with the ability to engage senior stakeholders and executives Data-driven mindset with experience managing KPIs and performance metrics Proven ability to take initiative and build processes in a fast-paced environment Experience hiring, mentoring, and developing high-performing teams Comfortable working in a dynamic, high-growth environment with a bias toward action Nice to have: Experience working with APIs, integrations, or technical products Background in solutions engineering, implementation, or similar technical client-facing roles,
Salary : $125,000 - $150,000