Field Service Technician - Charlotte

Field Service Technician

Location: Charlotte, NC

Job Type: Full-Time

Schedule: Thursday – Sunday

Thursday & Friday: 2:00 PM – 11:00 PM Saturday & Sunday: 12-hour shifts Pay $20–$27/hour, based on experience and qualifications 10% shift differential for 2nd shift hours Annual bonus opportunity Position Overview

As a Field Service Technician, you will provide exceptional customer service while independently troubleshooting, repairing, and maintaining high-speed cash-handling equipment. This role combines electro-mechanical repair expertise with customer-facing responsibilities and offers the opportunity to work autonomously in the field.

Key Responsibilities

• Ensure overall customer satisfaction and provide excellent service at customer locations
• Diagnose equipment issues and perform repairs on electro-mechanical systems
• Keep customers informed of repair progress and maintenance updates
• Complete machine installations, system upgrades, hardware/software updates, and engineering change notices
• Track and manage parts, tools, and equipment inventory
• Follow all safety guidelines and complete required safety training
• Perform additional duties as assigned within the scope of the role
  
  

Qualifications Education & Experience

• Professional studies in electro-mechanics, electrical engineering, or equivalent work experience preferred
• Certificates in mechanics, electronics, automation, data processing, or related fields are a plus
• 3–5 years of technical field service repair experience preferred
• Experience with ATMs, copier machines, currency sorters, mail sorters, check sorters, or similar equipment preferred
• Military, aviation, medical equipment, vending machine, or related repair experience welcomed
• Valid Driver’s License required
  
  

Technical Skills

• Strong troubleshooting skills with the ability to isolate problems to PCB or component level
• Ability to read electrical schematics, logic diagrams, and mechanical drawings
• Knowledge of AC/DC power distribution and digital/analog circuitry
• Basic computer proficiency, including Microsoft Office and email communication
  
  

Professional Skills

• Excellent customer service and communication skills
• Ability to work independently with minimal supervision
• Strong organizational and problem-solving abilities
  
  

Physical & Travel Requirements

• Lift up to 50 pounds without assistance
• Frequently stand, walk, kneel, bend, squat, sit, and twist throughout the workday
• Drive daily to customer locations using a company-provided vehicle
• Participate in an on-call rotation, including evenings and weekends as needed
• Ability to work weekends, holidays, and occasional overnight travel when required
• Comfortable working in a variety of customer environments, including financial institutions, retail locations, casinos, truck stops, and recreational facilities
  
  

Benefits

• 401(k) with company contribution and match
• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance, AD&D, Short-Term and Long-Term Disability
• Paid Vacation, Sick Time, and Holidays
• Paid Parental Leave
• Employee Assistance Program and Virtual Healthcare Services
• Tuition Assistance and Professional Development Programs
• Adoption Assistance
• Legal and Identity Theft Protection Plans
• Company Vehicle
• Career Growth and Internal Advancement Opportunities
  
  

About The Opportunity

Join an established industry leader providing innovative automation and cash-handling solutions to financial institutions, retailers, and other commercial customers nationwide. This position offers the opportunity to work independently in the field, develop advanced electro-mechanical troubleshooting skills, and build a long-term career with a growing organization that values customer service, innovation, and teamwork.

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