Strategic Operations Specialist

Position Summary

Crandell’s Enterprises is seeking a proactive, detail-oriented, and solutions-driven Strategic Operations Specialist to support the Chief

Operating Officer in overseeing daily operations, healthcare compliance, and staff scheduling. This role is instrumental in driving

process efficiency, ensuring regulatory adherence, and coordinating effective staffing practices across the organization. The ideal

candidate is organized, punctual, analytical, and thrives in a fast paced, mission-focused environment.

Key Responsibilities:Operational Support

• Collaborate with the COO to oversee daytoday operations across departments and programs.
• Analyze internal workflows to identify inefficiencies and propose improvements.
• Develop, document, and implement processes and procedures to optimize operations.
• Maintain daily reports and performance dashboards to support executive decisionmaking.
• Serve as a liaison between leadership and departmental teams
  
  

to promote communication, accountability, and alignment with organizational goals.

Healthcare Compliance

• Monitor compliance with Medicaid, Medicare, and statelevel healthcare regulations.
• Assist with internal audits, licensing reviews, and document readiness for inspections.
• Ensure operational activities meet all healthcare and
  
  

documentation standards.

Staff Scheduling

• Develop, maintain, and adjust staff schedules to ensure appropriate coverage for all programs and shifts.
• Coordinate scheduling needs with department heads and accommodate PTO, training, and fluctuating caseloads.
• Communicate schedule changes promptly and effectively with all staff.
• Track and analyze scheduling trends to optimize staff utilization and reduce overtime.
• Support onboarding by integrating new staff into
  
  

weekly/monthly schedules.

General Responsibilities

• Proactively identify and solve problems before they escalate.
• Maintain discretion when handling sensitive or confidential information.
• Assist the COO with special projects, scheduling, administrative
  
  

tasks, and reporting needs.

Take initiative in improving team operations, organizational flow, and staff engagement.

Qualifications:

• Bachelor’s degree in Business, Healthcare Administration,
  
  

Operations Management, or related field preferred. Equivalent professional experience will be considered.

• 35 years of experience in operations, compliance, or administrative support within healthcare or behavioral health.
• Knowledge of healthcare regulations and compliance requirements.
• Proven success in process development, implementation, and project coordination.
• Strong organizational, time management, and communication skills.
• Experience with staff scheduling and workforce coordination tools (manual or digital).
• Proficiency in Microsoft Office Suite (especially Excel);
  
  

knowledge of EHR systems (e.g., Lauris Online) and QuickBooks is a plus.

• Highly punctual, proactive, and capable of working
  
  

independently and collaboratively.

Why Join Crandell’s Enterprises

Crandell’s Enterprises is a compassionate, community-based behavioral health organization dedicated to empowering individuals

through quality care and operational excellence. As Strategic

Operations Specialist, you’ll play a key role in strengthening our internal systems and driving impactful results in support of our

mission.