What are the responsibilities and job description for the Admin Support Specialist position at UNC Finance and Operations?
Provide customer service and administrative telephone, email, and in-person support to Transportation & Parking customers who need access to campus. Customers include all UNC and UNC Hospital students, employees, and visitors. This position works with campus unit parking coordinators to assign employee parking and service access. This position operates in a busy work environment that requires the ability to plan and make independent decisions, manage high- pressure situations, defuse difficult customer service situations, and develop resolutions. This position adjudicates appeals for parking citations. Position includes working in Microsoft Office Suite for records, reports, and other office functions, and cash handling, deposits, and cashiering to process payments for parking fees and services. This position is responsible for promoting the commuter alternative program (CAP) to reduce single occupancy vehicles to campus. Positions are required to manage multiple parking systems and software applications to provide customer service in the Transportation & Parking operations Center. Transportation and Parking staff are considered mandatory/ severe weather essential employees and may be required to report to work or remain on the job unless otherwise directed by supervisors during Adverse Weather and Emergency Events.