IT Support Specialist

The IT Support Specialist supports the Enterprise network infrastructure on Cisco platform, maintaining reliable network connectivity of all satellite locations. This role will work alongside our Managed Service Provider in the design, implementation and maintenance of infrastructure data center leveraging vSphere and Horizon view. Must have working knowledge of virtualization technology, specifically VMWare and networking with Cisco products.

ESSENTIAL FUNCTIONS:

• High level design, implementation and maintenance of Infrastructure Data center leveraging vSphere and Horizon view;
• Establish network specifications by conferring with users; analyzing workflow, access, information and security requirements; designing router administration, including interface configuration and routing protocols.
• Establish network by evaluating network performance issues including availability, utilization throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures, establishing connections and firewalls.
• Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
• Secure network by developing network access, monitoring, control, and evaluation; maintaining documentation.
• Install, upgrade and monitor software and hardware.
• Support ERP Systems Analyst in Server side database configuration and management
• Support Managed Service Provider with Help Desk troubleshooting

• Bachelor's degree in Computer Science or related field and two (2) to four (4) years of IT experience in manufacturing, engineering or related industry;
• Previous project management experience with implementation of enterprise solutions and enhancements preferred.
• Experience with VMware technologies
• Knowledge of computer and/or network security systems, applications, procedures and techniques
• Ability to identify and resolve computer system malfunctions and operations problems.
• Ability to communicate technical information to nontechnical personnel.
• Ability to communicate clearly and effectively with staff, vendors and peers.
• Strong attention to detail and solid follow-up capabilities.

Competitive Benefits

• Generous paid time off as well as 80 hours of holiday pay each year.
• Ability to become an Employee Owner. This benefit is fully funded by the company—no employee contribution required—and builds value for you over time based on the company's performance. While results vary from year to year, the ESOP consistently delivers retirement benefits that exceed those of a typical 401(k) match.
• Medical, Dental, and Vision Insurance. We provide a company contribution with Health Savings Account (HSA) participation. Flexible Spending Accounts (FSAs) are also available for healthcare and dependent care expenses, regardless of whether you are enrolled in a company medical plan.
• Company paid Basic Life Insurance, Accidental Death & Dismemberment (AD&D), and Long-Term Disability coverage, along with supplemental Short-Term Disability coverage (company pays 50% of premium).
• Voluntary coverages such as additional life insurance, accident insurance and more.
• Employee Assistance Program. Our EAP offers free, confidential support including legal and financial consultations, counseling services, estate planning, travel assistance, and work-life resources such as childcare, eldercare, and health advocacy.
• Employee Referral Program bonus.
• Educational Assistance.
• Career Advancement. CPEG is 100% employee-owned and led by a dynamic executive team of talented individuals who have risen through the management structure.
• Option to contribute to a 401(k) plan with flexible loan feature—invest in your future while keeping access to your funds if you need them.
• Cash Balance Pension Plan. We contribute to this retirement savings on your behalf—no employee contribution required. Combined with a guaranteed 4% rate of return, this means you receive a consistent and valuable retirement benefit every year.

CPEG Buffalo LLC is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to actual or perceived: race (including traits historically associated with race, such as hair texture and protective hairstyles), color, creed, religion (including wearing attire, clothing or facial hair in accordance with the tenets of religion), sex (including pregnancy, childbirth or related medical conditions and transgender status), gender identity or expression, reproductive health decisions, familial status, national origin, physical or mental disability (including gender dysphoria and being a certified medical marijuana patient), genetic information (including predisposing genetic characteristics), age (18 and over), veteran status, military status, sexual orientation, marital status, certain arrest or conviction records, domestic violence victim status and any other status protected by law.

• The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.