IT Support Specialist

FLSA Status: Non-Exempt

Pay Range:$18-$20

Location: 899 Main Street

Summary Of Duties

Under the supervision of the Vice President of Information Technology, the IT Support Specialist is responsible for providing technical support for the organization’s information systems and helpdesk. As a member of Information Systems Team, the IT Support Specialist will provide help desk support, create and manage tickets, install and configure IT devices, and work on a variety of IT projects.

Responsibilities

• Provide Level 1 help desk support, escalate problem tickets as necessary and ensure complete and accurate service documentation.
• Provide on-site and remote technical support to locations in and around the Buffalo, NY area.
• Routinely apply problem analysis and troubleshooting procedures to resolve end-user issues.
• Install, configure, maintain and repair computer hardware, software and peripheral equipment.
• Basic Active Directory, MS Exchange, MS Remote Desktop, LAN/WAN, phone support and management.
• Assist with the management of mobile devices and mobile device monitoring.
• Routinely read and interpret technical manuals and documents.
• Assist with the maintenance and tracking of hardware, software and license inventory.
• Provide basic technology training and education for workforce members.
• Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
  
  

Qualifications

• Minimum 2 year degree in Computer Science/Information Systems or IT-related field.
• Minimum of 2 years of experience working with IT systems/applications; previous help desk experience preferred.
• Candidate must possess excellent customer service skills.
• Excellent organizational and problem solving skills with the ability to effectively manage and prioritize issues and projects including those that may arise unexpectedly.
• Demonstrated working knowledge and experience with Windows OS and MS Office Suite. Short-distance, same-day travel to program locations in and around the Buffalo, NY area.
  
  

Some Things You Can Look Forward To

• Welcoming, team environment, that inspires you to thrive and be your BestSelf!
• Rewarding work experience!
• Generous paid time off
• Flexible schedule
• Various student loan forgiveness programs
• Multiple and diverse health insurance options
• Many other unique lifestyle & personal insurance options
• Tuition reimbursement
• CASAC certification tuition support
• Professional license/certification renewal reimbursement
• Defensive driving course reimbursement (if required for position)
• Career growth and advancement opportunities
• We look forward to telling you more!