Desktop Support Specialist L2

Hi

Tittle: Standard Desktop Engineer

Location:

Essential Duties and Responsibilities

· Installing, configuring and maintaining desktop and laptop PCs and peripherals, such as printers

· Installing and configuring application and operating system software and upgrades

· Troubleshooting and repairing hardware and network connectivity issues

· Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.

· Knowledge and familiarity with mobile devices (Smartphones/iPads)

· Perform company and customer specific technical work for technology initiatives.

· Document all work performed and enter requests for new services from staff and customers in the appropriate help desk system.

· Performing DELL hardware break fix support.

· Staging of customer PC and deployments.

· Perform other technology related duties as assigned.

· Specialized trader applications like market data, Reuters etc

· Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily.

· Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.

· Develops and provides technical coaching and mentoring to other desktop services staff and company associates.

· May act as product liaison for major products, working with other areas of IT, other departments and third-party vendors to solve technical issues as needed.

· Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to insure customer satisfaction.

· Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment.

· Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels.

· Demonstrate initiative and act independently to resolve problems.

· Participate as a member of the rotating IT on-call team that provides 24 hour support to internal customers. Not all sites require on-call participation.

· Participate in team projects as requested.

Skills and Abilities

· Proficient PC skills, specifically in Windows and IOS environments

· Knowledge and familiarity with mobile devices (Smartphones/iPads)

· Ability to document, track and monitor a problem/issue to a timely resolution

· Strong problem-solving ability

· Works in a team environment and assist team members on various issues

· Provides other ad hoc support and duties as assigned

· Works in an environment with competing priorities

· Customer focused – Customer is #1 Attitude

· Personal accountability for results

· Detail oriented

· Strong analytical and troubleshooting skills

· High integrity

· PC hardware repair (Dell/HP), Windows system support, OS X Support

· Software installation/troubleshooting

· Performing Tech Refresh

· Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repair

· Networking

· Asset tracking

· Stock room management

· Basic support in Video conferencing equipment

Job Type: Contract

Pay: $25.00 - $29.00 per hour

Application Question(s):

• Should have Own vehicle

Location:

• Buffalo, NY 14211 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $25 - $29