Registration & Credentialing

The Registration & Credentialing Intern owns the front door: who is registered, who gets a badge, and what that badge permits. The role combines database work with high-volume customer service, and it is the first human interaction most attendees have with the organization.

Core Duties

• Process registrations, modifications, cancellations, and refunds in the registration system.
• Respond to attendee inquiries by phone and email with accurate, courteous answers.
• Build and maintain badge types, access levels, and credential categories.
• Produce and quality-check badge print runs against the registration record.
• Staff on-site check-in, resolve discrepancies, and handle exceptions per policy.
• Manage access control at credentialed areas, applying rules consistently.
• Reconcile registration counts against attendance and payment records.
• Produce registration reporting for staff during and after the event.

Role-Specific Qualifications

• Demonstrated accuracy in data entry and records work.
• Customer service experience or comparable comfort handling frustrated people calmly.
• Willingness to enforce access rules consistently, including with senior or well-known individuals.
• Availability for long check-in days, including early mornings.

Standard Qualifications — All Internships

• Current enrollment in an accredited college or university; eligible for the Federal Work Study Program where applicable.
• Senior in high school, recent high school graduate, or GED equivalent.
• Strong organizational skills with attention to detail and accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and general computer literacy.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Reliable, punctual, and professional demeanor.
• Discretion with confidential and pre-release information; adherence to all organizational policies, including confidentiality, data handling, and workplace safety standards.
• Prior office or customer service experience is a plus but not required.

Internship: minimum 16 hours per week, in person, Alexandria, VA. You are allowed to work up to 40 hours a week with limited overtime opportunities.

Every intern completes the program's five core competencies and attends the annual conference. Expect a written midpoint review, weekly one-on-one supervision, and a documented portfolio of completed work.