CRM Operations

The CRM Operations Intern builds and maintains the structure of the organization's constituent database — the workflows, tags, and reports other departments work inside. This role teaches system design, not just data entry.

Core Duties

• Build and maintain automated workflows, triggers, and record processes.
• Design and maintain the tagging and coding architecture, keeping it consistent and documented.
• Build reports and dashboards to requirements gathered from other departments.
• Test system changes in a controlled way before deploying them.
• Document configuration, logic, and changes so the system is understandable to successors.
• Manage user permissions and access levels per policy.
• Troubleshoot user-reported issues and train staff on correct usage.
• Support integrations between the CRM and other platforms.

Role-Specific Qualifications

• Systems thinking and logical process design ability.
• Experience with a CRM, database, or automation platform is a strong plus.
• Documentation discipline — undocumented configuration is a liability.
• Ability to gather requirements from non-technical colleagues.

Standard Qualifications — All Internships

• Current enrollment in an accredited college or university; eligible for the Federal Work Study Program where applicable.
• Senior in high school, recent high school graduate, or GED equivalent.
• Strong organizational skills with attention to detail and accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and general computer literacy.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Reliable, punctual, and professional demeanor.
• Discretion with confidential and pre-release information; adherence to all organizational policies, including confidentiality, data handling, and workplace safety standards.
• Prior office or customer service experience is a plus but not required.

Internship: minimum 16 hours per week, in person, Alexandria, VA. You are allowed to work up to 40 hours a week with limited overtime opportunities.

Every intern completes the program's five core competencies and attends the annual conference. Expect a written midpoint review, weekly one-on-one supervision, and a documented portfolio of completed work.