What are the responsibilities and job description for the H Customer Service Representative position at Cox Transportation Logistics LLC?
DUTIES AND RESPONSIBILITIES:
- Serve as a primary point of contact for customers regarding shipment status, delivery schedules, service issues, and transportation updates.
- Monitor daily freight activity and proactively communicate delays, missed appointments, service failures, OS&D, and other operational concerns.
- Track and update load status accurately through the TMS and other transportation operating systems.
- Process and monitor EDI transactions and customer freight requirements as applicable.
- Review bills of lading, proof of delivery, and other transportation documentation for accuracy and completeness.
- Maintain daily operational reports and assist with tracking key performance metrics, including on-time pickup and delivery.
- Identify recurring service issues and communicate opportunities for operational improvement to Account Manager.
- Resolve customer concerns quickly and professionally while maintaining a high level of customer satisfaction.
- Work with the Account Manager and Fleet Manager to ensure customer expectations and service requirements are consistently met.
- Maintain required paperwork and accurately update weights, times, and other shipment information for all dedicated shipments.
Benefits
- Medical
- Dental
- Vision
- 401k
- Paid vacation
- Paid holidays
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Salary : $50,000