Vehicle Operations Outside Support Specialist II

Job Responsibilities:

• Manage Commercial account relationships, maintaining effective communications and ensuring customer requirements are met.
• Review and update condition report; approval and audit vehicle repair report.
• Walk vehicles to make recommendations for reconditioning to increase vehicle value.
• Provide quality service and assist in resolving problems. Respond to customer inquiries relating to vehicles.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle presentation and verify certification/announcements.
• Work with lot operations for organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Actively participate in support of all safety activities aligned with Safety Excellence. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Perform other duties as assigned by management.

Qualifications:

Minimum

• High School Diploma/GED and 3 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;
OR 5 years' experience in a related field

Preferred

• 3 years of Auction experience or 2 - 4 years of dealership experience is strongly preferred. Previous experience in sales support role desired.
• Effective communication (written and verbal) and interpersonal skills are required.
• Ability to work in a high-performance, fast-paced team environment.
• Solid computer skills, including the ability to use Internet and MS Office effectively.
• Ability to adapt to and work effectively within a constantly changing environment.
• Excellent customer service and problem-solving skills are required.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive tasks, and manual dexterity.
Vision abilities required include close, distance, and depth perception.

Work Environment:

• Constant exposure to outdoor weather conditions. Moderate noise level.

USD 16.15 - 24.23 per hour

Compensation:

Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.