What are the responsibilities and job description for the Client Solutions Engineer position at Cover Genius?
About The Company
Cover Genius is a Series E Insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee.
Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20 countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are Bold, Authentic, Purposeful and Inspired
Our People are not Perfect, Traditional, Complacent or Cautious
About The Role
As a Client Solutions Engineer on our Product Team, you will articulate and showcase the value of our product offerings from pre-sales through post-implementation support. This role is a perfect fit for a technically-minded problem solver with a deep understanding of software development and a passion for client engagement. You will be instrumental in designing and implementing tailored solutions that meet our partners' technical needs.
Key Responsibilities
Pre-Sales & Solution Design:
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
By submitting your application, you acknowledge that we may collect, store and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.
Cover Genius is a Series E Insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee.
Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20 countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are Bold, Authentic, Purposeful and Inspired
Our People are not Perfect, Traditional, Complacent or Cautious
About The Role
As a Client Solutions Engineer on our Product Team, you will articulate and showcase the value of our product offerings from pre-sales through post-implementation support. This role is a perfect fit for a technically-minded problem solver with a deep understanding of software development and a passion for client engagement. You will be instrumental in designing and implementing tailored solutions that meet our partners' technical needs.
Key Responsibilities
Pre-Sales & Solution Design:
- Partner with the Partnerships team to assist with new business opportunities, develop proofs of concept (POCs), and prepare technical sales material.
- Design and implement optimal solutions that provide the ideal customer experience while enabling opportunities for growth.
- Effectively communicate complex technical concepts to both technical and non-technical stakeholders.
- Develop an in-depth understanding of Cover Genius’ product technology and underlying architectures.
- Support multiple partner engagements concurrently, ensuring timely and successful integrations through effective stakeholder management.
- Identify, troubleshoot, reproduce, and determine the root cause of issues that may arise with partner integrations.
- Use tools like SQL, Google BigQuery, and Google Data Studio to identify and present actionable business growth opportunities to partners.
- Identify opportunities for improving processes and implement changes through automation to optimize client engagements.
- 5 years of programming experience in languages such as Python, JavaScript, Java, or PHP.
- 5 years of experience with web technologies like HTTP, HTML, and JSON.
- 5 years of customer-facing experience in sales, sales engineering, consulting, or a related function.
- Strong strategic, analytical, and tactical skills, with a proven ability to execute on a plan individually and with a team.
- Experience managing technically complex products in a B2B technology environment.
- Excellent presentation, organizational, and communication skills, with a proven ability to convey complex ideas clearly and concisely.
- A Bachelor's degree in a relevant field; a postgraduate degree is also desirable.
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
- Flexible Work Environment - Our teams are hybrid. We work from home on Wednesdays and Thursday and attend the office on Monday, Tuesday and Friday with flexibility around start/finish times.
- Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
- Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enable us to all become philanthropists through our peer recognition and rewards system.
- Social Initiatives - pictures speak a thousand words!
Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
By submitting your application, you acknowledge that we may collect, store and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.
- Annual base salary range $140,000 - 175,000
Salary : $140,000 - $175,000