Workplace Operations Manager

Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.

Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20 countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are

Bold, Authentic, Purposeful and Inspired

Our People are not

Perfect, Traditional, Complacent or Cautious

About The Role

As a Workplace Operations Manager for our San Francisco office, you will be responsible for overseeing all daily office operations, managing facilities, coordinating workplace services, and ensuring a seamless employee experience that reflects our culture and commitment to excellence.

You will collaborate with cross-functional teams and the Leadership Team to optimize processes, maintain a safe and welcoming work environment, and support company culture, ensuring our work environment is conducive to productivity.

Key Responsibilities

Workplace Administration & Management

• Manage the day-to-day office operations, organization, and service offerings.
• Maintain office and kitchen supplies, including asset inventory.
• Serve as the main point of contact for all workplace-related issues and address employee concerns promptly.
• Facilitate office orientations/inductions, issue equipment, and arrange equipment collection and access deactivation for employee onboarding and offboarding.
• Manage and record incoming and outgoing mail.
• Monitor and manage the office operational budget, ensuring cost-effective solutions for all office needs.
  
  

Facility & Vendor Management

• Manage vendors and build strong working relationships with them and building management.
• Oversee workplace cleanliness and maintenance.
• Manage and maintain security and access control systems.
• Handle meeting room management, bookings, set-up, and support.
  
  

Event Management & Logistics

• Organize lunches, catering, and internal events.
• Assist in securing external event venues, catering, and decorations (as needed).
• Assist in booking team bonding activities and dinners.
• Lead logistics for Executive and Board meetings, and liaise closely with the Marketing Team for event support.
  
  

Compliance & Social Responsibility

• Ensure the workplace is compliant with all safety standards.
• Establish health protocols, promote wellness, and support workplace safety initiatives.
• Provide assistance in sustainability initiatives and CG Gives charitable activities, including research and event execution.
• Perform other general administrative and duties as required.
  
  

What You Will Bring

• 10 years of proven experience in office management, facilities, and events, including managing Executive-level meetings and arrangements.
• Bachelor's degree in a relevant field.
• Exceptional ability to manage multiple priorities, deliver work quickly, and to a high standard.
• Adaptability and the ability to think quickly to reach a solution when unexpected issues arise.
• Excellent communication skills and a collaborative mindset, with experience working with people from different cultures and seniority levels.
• Knowledge of health, safety, and security protocols within the workplace.
• Proven ability to negotiate with vendors and manage budgets effectively.
  
  

Proficiencies and Attributes

• Proactiveness: Able to anticipate potential disruptions and implement preventive measures.
• Problem-Solving & Adaptability: Quickly resolving issues and adapting to changing workplace needs.
• Resilience: Maintain a positive attitude, especially during tough times.
• Communication & Stakeholder Management: Skilled at liaising between employees, the Leadership Team, and vendors.
• Customer Service Orientation: Dedicated to enhancing the workplace to provide a superior employee experience.
• Analytical Thinking: Ability to assess complex situations, optimize processes, and control costs.
  
  

Why Cover Genius?

Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?

• Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.
• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
• Work with like-minded people who are passionate about both the work we're doing and giving back.
  
  

Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.

• Social Initiatives - pictures speak a thousand words!
  
  

Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!

• Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
  
  

By submitting your application, you acknowledge that we may collect, store and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.

• The cash compensation range for this role is $100,000- $140,000.