Client Service Manager

Company – Our client is a nationally recognized leader in the printing and visual communications industry, known for delivering high-quality, customized print and graphics solutions across retail, healthcare, and corporate sectors. They are a long-established, innovation-driven organization with a reputation for excellence in customer service and production quality.

Job Title – Client Service Manager

Location – Minneapolis–Saint Paul area, Wisconsin, United States (In-office)

Role Type – Direct Hire

Must Have Skills:

• Prior client services or customer service experience
• Prior specialty print experience
• Ability to manage change
• Strong leadership ability
• In-office requirement

Responsibilities and Job Details:

• Serve as the primary liaison between clients, sales, and production teams to ensure projects meet specifications, budgets, and deadlines.
• Oversee and manage client relationships, maintaining high levels of satisfaction and identifying growth opportunities within existing accounts.
• Lead, mentor, and develop the customer service team to deliver exceptional service.
• Manage print projects from initiation through completion, ensuring on-time delivery and quality outcomes.
• Coordinate production schedules and facilitate effective communication across departments.
• Resolve client inquiries and issues promptly and professionally.
• Drive operational excellence and process improvement within the customer service function.
• Support strategic initiatives focused on client retention and account growth.
• Ensure compliance with company policies, safety standards, and quality benchmarks.
• Utilize Microsoft Office, Adobe Acrobat, and ePS/EFI Pace software for project management and documentation.
• Foster a collaborative and proactive environment that promotes client success and team performance.
• Contribute to business development efforts by identifying opportunities for expanded client engagement.