Volunteer & Membership Coordinator

JOB REQUIREMENTS: The Zoo Volunteer and Membership Coordinator is

responsible for daily management of the zoo\'s membership program, and

for the direction and coordination of zoo volunteers to strengthen

public and private programs and involve a community of supporters as

described in the duties outlined below. Coordinator is responsible for

membership strategies, sales, and retention, along with volunteer

recruitment, training, and evaluation under the direction of the

Education & Volunteer Programs Manager. The Coordinator will contribute

to positive guest experiences and work with zoo teams on planning and

implementing projects and special events, serve as a liaison between

volunteers and staff, and perform other duties as required. Essential

Duties Assist with recruiting, training, and evaluating volunteers for

zoo events and daily operations. Manage online volunteer sign-up sheets

and create/update training materials as needed. Maintain volunteer

department policies, procedures, and records to comply with Association

of Zoos & Aquariums (AZA) accreditation standards. Perform background

checks and interviews, process all paperwork and records related to

volunteer recruitment and retention. Assist with recruitment and

coordination of zoo internship programs and related documentation and

records. Conduct volunteer orientations and trainings. Maintain accurate

and up-to-date listings and records of volunteer services and programs;

oversee and maintain zoo volunteer database. Serve as a liaison between

volunteers and zoo staff members. Utilize social media, face-to-face

communication, telephone, and email to maintain communication with

volunteers. Represent Zoo at off-site volunteer recruitment and

engagement opportunities throughout Northeastern Wisconsin, including

but not limited to Volunteer and Internship Fairs. Serve as Zoo

representative for the Wisconsin Volunteer Coordinators Association

(WVCA) and the Bay Area Managers of Volunteer Services (BAMVS)

organizations. Ensure there is appropriate support for volunteers in

their roles throughout the zoo. In collaboration with Education &

Volunteer Programs Manager, coordinate volunteer meetings and projects,

facilitate corporate group volunteer projects, and ensure appropriate

volunteer coverage is maintained for zoo daily operations, events, and

event preparations. Edit and publish Zoo Volunteer monthly and annual

reports; prepare press releases and/or social media marketing materials

focusing on volunteer-driven activities and events. Create and execute

annual membership and communications plan with key objectives,

performance indicators, goals for member retention and growth, and a

calendar timeline of activities. Participate as needed in the daily

processing of membership purchases and renewals to ensure accuracy and

timeliness; handle all back-office communication with members and create

professional communications for members for various channels including

mail, email, and social media. Maintain accurate and up-to-date

membership database and records. Collaborate with marketing and

administrative team on overall branding, messaging, and social media

strategy for volunteer and membership programs; cross-promote

memberships to volunteers and volunteering to members. Maintain on-site

calendar and reservation system for schools and other groups visits in

collaboration with Education Department team. Assist schools and other

groups with zoo entry, check-in, and exiting on field trip and other

group visit event days; process group deposits, payments, and refunds as

needed using zoo point of sales system. Provide customer service and

Assistance To Zoo Guests, Members, And Volunteers. NON-ESSENTIAL DUTIES

Performs related functions as assigned. Brown County is an E-Verify

employer. Click the links below for more information.

https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pd

(Download PDF reader)

https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf

(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:

Knowledge and experience in volunteer management. Knowledge of

membership programs and best practices, key performance indicators, and

related tools to measure growth. Knowledge of and ability to utilize a

computer and the required software and hardware; knowledge of Microsoft

Office software. Ability to establish and maintain effective working

relationships with volunteers, zoo staff, zoo members, members of the

public, and zoo visitors/customers. Ability to communicate effectively

both orally and in writing. Ability to work cohesively in a team

environment. Ability to work both indoors and outdoors, with exposure to

extreme temperatures and inclement weather conditions. Ability to serve

in every respect and at all times as a goodwill ambassador for the NEW

Zoo & Adventure Park in contacts with zoo visitors, volunteers, and the

general public. Ability to work a flexible schedule as needed for

special events, programs, and other activities on evenings and/or

weekends. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

https://www.governmentjobs.com/careers/browncounty