What are the responsibilities and job description for the Outpatient Clinic Clerk/Receptionist position at COUNTY OF BROWN?
JOB REQUIREMENTS: Performs receptionist and general clerical work under
basic supervision, while also exercising independent judgment in
transactions with the public. Responsible for patient appointment
scheduling, and answering and redirecting incoming calls, requiring
familiarity with departmental programs, operations, and agency staff.
Processing medical records, compliance standards, data processing,
receiving the public and providing customer service is all included in
this position. Essential Duties Schedules and manages patient
appointments using an electronic health record, as instructed, and
maintains appropriate records. Utilizes judgment based on provider
preferences. Acknowledges and greets clients/visitors as they arrive,
directing them and providing information. Notifies appropriate staff
person when a client/visitor has arrived and/or is waiting for an
appointment. Maintains a professional and friendly demeanor with all
internal and external customers, clients, and staff members. Maintains
the confidential nature of client and business information, records and
documents per departmental standards and State/Federal Confidentiality
Laws. Answers incoming phone calls and inquiries of a general nature or
refers inquiries to the proper staff member or department. Receives
and/or relays messages to proper department or employee, either in paper
or electronic format depending upon the information. Assists with
requesting records and the patient intake process. Scans paper records
to the electronic health record, making sure there is attention to
detail with correct program selection and naming conventions. Coordinate
client services to make sure there is continuity of care. If applicable,
receives payments, issues receipts and accounts for monies handled.
Performs data entry of agency/departmental information. Obtains
information from public, clients and/or staff members for completion of
forms and documents. Ensures regulatory compliance with forms,
documents, and medical records. Maintains computer information
system(s), especially Client data and demographics. Develops and
maintains files according to departmental standards. Prepares office for
business and closes office on a daily basis. Utilizes word processing
systems to prepare correspondence, memorandums, lists, reports, and
other documents. Assists with various projects and programs as needed.
Maintains a clean, safe and organized working environment. Attends
in-service training and meetings, as required and necessary to carry out
responsibilities of the position. Brown County is an E-Verify employer.
Click the links below for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pdf
(Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf
(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
Knowledge and understanding of the terminology, theory, techniques, and
practices of professional nursing. Knowledge of a variety of medications
along with their side effects, side actions and contraindications.
Knowledge of basic abnormal behaviors and major mental illnesses.
Knowledge of alcohol and other drug abuse dynamics, programs, and
treatment methods. Knowledge of adult medical problems and treatment
approaches. Ability to initiate, maintain and implement an Integrated
Care Plan. Ability to analyze symptoms and conditions and apply sound
nursing principles in making decisions. Ability to maintain appropriate
client caseload, when applicable. Ability to deal with stress associated
with threatening and/or unpredictable client behavior. Ability to
communicate effectively both orally and in writing. Ability to establish
and maintain effective interpersonal relationships with staff and the
public. Ability to accept and adapt to change. Ability to understand and
carry out policies an procedures governing patient care. Ability to
demonstrate leadership skills to direct and coordinate health team
members. Ability to lead, direct and supervise the work of fellow
employees. Ability to work the required hours of the position.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/browncounty
basic supervision, while also exercising independent judgment in
transactions with the public. Responsible for patient appointment
scheduling, and answering and redirecting incoming calls, requiring
familiarity with departmental programs, operations, and agency staff.
Processing medical records, compliance standards, data processing,
receiving the public and providing customer service is all included in
this position. Essential Duties Schedules and manages patient
appointments using an electronic health record, as instructed, and
maintains appropriate records. Utilizes judgment based on provider
preferences. Acknowledges and greets clients/visitors as they arrive,
directing them and providing information. Notifies appropriate staff
person when a client/visitor has arrived and/or is waiting for an
appointment. Maintains a professional and friendly demeanor with all
internal and external customers, clients, and staff members. Maintains
the confidential nature of client and business information, records and
documents per departmental standards and State/Federal Confidentiality
Laws. Answers incoming phone calls and inquiries of a general nature or
refers inquiries to the proper staff member or department. Receives
and/or relays messages to proper department or employee, either in paper
or electronic format depending upon the information. Assists with
requesting records and the patient intake process. Scans paper records
to the electronic health record, making sure there is attention to
detail with correct program selection and naming conventions. Coordinate
client services to make sure there is continuity of care. If applicable,
receives payments, issues receipts and accounts for monies handled.
Performs data entry of agency/departmental information. Obtains
information from public, clients and/or staff members for completion of
forms and documents. Ensures regulatory compliance with forms,
documents, and medical records. Maintains computer information
system(s), especially Client data and demographics. Develops and
maintains files according to departmental standards. Prepares office for
business and closes office on a daily basis. Utilizes word processing
systems to prepare correspondence, memorandums, lists, reports, and
other documents. Assists with various projects and programs as needed.
Maintains a clean, safe and organized working environment. Attends
in-service training and meetings, as required and necessary to carry out
responsibilities of the position. Brown County is an E-Verify employer.
Click the links below for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pdf
(Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf
(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
Knowledge and understanding of the terminology, theory, techniques, and
practices of professional nursing. Knowledge of a variety of medications
along with their side effects, side actions and contraindications.
Knowledge of basic abnormal behaviors and major mental illnesses.
Knowledge of alcohol and other drug abuse dynamics, programs, and
treatment methods. Knowledge of adult medical problems and treatment
approaches. Ability to initiate, maintain and implement an Integrated
Care Plan. Ability to analyze symptoms and conditions and apply sound
nursing principles in making decisions. Ability to maintain appropriate
client caseload, when applicable. Ability to deal with stress associated
with threatening and/or unpredictable client behavior. Ability to
communicate effectively both orally and in writing. Ability to establish
and maintain effective interpersonal relationships with staff and the
public. Ability to accept and adapt to change. Ability to understand and
carry out policies an procedures governing patient care. Ability to
demonstrate leadership skills to direct and coordinate health team
members. Ability to lead, direct and supervise the work of fellow
employees. Ability to work the required hours of the position.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/browncounty