What are the responsibilities and job description for the Outpatient Clinic Clerk/Receptionist position at COUNTY OF BROWN?
JOB REQUIREMENTS: Performs receptionist and general clerical work under
basic supervision, while also exercising independent judgment in
transactions with the public. Responsible for patient appointment
scheduling, and answering and redirecting incoming calls, requiring
familiarity with departmental programs, operations, and agency staff.
Processing medical records, compliance standards, data processing,
receiving the public and providing customer service is all included in
this position. Essential Duties Schedules and manages patient
appointments using an electronic health record, as instructed, and
maintains appropriate records. Utilizes judgment based on provider
preferences. Acknowledges and greets clients/visitors as they arrive,
directing them and providing information. Notifies appropriate staff
person when a client/visitor has arrived and/or is waiting for an
appointment. Maintains a professional and friendly demeanor with all
internal and external customers, clients, and staff members. Maintains
the confidential nature of client and business information, records and
documents per departmental standards and State/Federal Confidentiality
Laws. Answers incoming phone calls and inquiries of a general nature or
refers inquiries to the proper staff member or department. Receives
and/or relays messages to proper department or employee, either in paper
or electronic format depending upon the information. Assists with
requesting records and the patient intake process. Scans paper records
to the electronic health record, making sure there is attention to
detail with correct program selection and naming conventions. Coordinate
client services to make sure there is continuity of care. If applicable,
receives payments, issues receipts and accounts for monies handled.
Performs data entry of agency/departmental information. Obtains
information from public, clients and/or staff members for completion of
forms and documents. Ensures regulatory compliance with forms,
documents, and medical records. Maintains computer information
system(s), especially Client data and demographics. Develops and
maintains files according to departmental standards. Prepares office for
business and closes office on a daily basis. Utilizes word processing
systems to prepare correspondence, memorandums, lists, reports, and
other documents. Assists with various projects and programs as needed.
Maintains a clean, safe and organized working environment. Attends
in-service training and meetings, as required and necessary to carry out
responsibilities of the position. PHYSICAL DEMANDS: While performing the
duties of this job, the employee will be exposed to normal office
conditions and usual office equipment such as telephone, personal
computer, printers/copiers, reports and files. Lifting 20 pounds maximum
with frequent lifting and/or carrying of objects weighing up to 10
pounds. Extended periods of sitting; intermittent standing and walking.
Using hand(s) for single grasping, fine manipulation, pushing and
pulling, and operating controls. Frequent bending, twisting, squatting;
occasional reaching. Communicating verbally in a clear manner.
Distinguishing sounds at various frequencies and volumes. Distinguishing
people, objects and written materials at varied distances under a
variety of light conditions. Brown County is an E-Verify employer. Click
the links below for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pdf
(Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf
(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
Knowledge of general office practice, procedures, and customer service
principles Knowledge of electronic health record (EHR) systems is
Preferred Knowledge Of HIPAA Requirements And Applicable State And
federal confidentiality laws Proficient skill in Microsoft Office and
other standard office software Ability to communicate effectively and
professionally both verbally and in writing. Ability to provide
courteous, respectful, and responsive customer service to patients,
visitors, coworkers, and community partners Ability to establish and
maintain effective working relationships with patients, providers,
coworkers and the public. Ability to maintain confidentiality and
exercise sound judgment when handling sensitive information. Ability to
accept and adapt to changing priorities, learn new technology and
procedures. Ability to organize work, prioritize multiple tasks, and
meet deadlines in fast-paced environment Ability to accurately enter,
maintain, and retrieve electronic records data Ability to follow written
and verbal instructions and apply department policies and procedures
Ability to work independently while contributing effectively as a member
of a team Ability to maintain attention to detail and high degree of
accuracy Ability to work the required hours of the position. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/browncounty
basic supervision, while also exercising independent judgment in
transactions with the public. Responsible for patient appointment
scheduling, and answering and redirecting incoming calls, requiring
familiarity with departmental programs, operations, and agency staff.
Processing medical records, compliance standards, data processing,
receiving the public and providing customer service is all included in
this position. Essential Duties Schedules and manages patient
appointments using an electronic health record, as instructed, and
maintains appropriate records. Utilizes judgment based on provider
preferences. Acknowledges and greets clients/visitors as they arrive,
directing them and providing information. Notifies appropriate staff
person when a client/visitor has arrived and/or is waiting for an
appointment. Maintains a professional and friendly demeanor with all
internal and external customers, clients, and staff members. Maintains
the confidential nature of client and business information, records and
documents per departmental standards and State/Federal Confidentiality
Laws. Answers incoming phone calls and inquiries of a general nature or
refers inquiries to the proper staff member or department. Receives
and/or relays messages to proper department or employee, either in paper
or electronic format depending upon the information. Assists with
requesting records and the patient intake process. Scans paper records
to the electronic health record, making sure there is attention to
detail with correct program selection and naming conventions. Coordinate
client services to make sure there is continuity of care. If applicable,
receives payments, issues receipts and accounts for monies handled.
Performs data entry of agency/departmental information. Obtains
information from public, clients and/or staff members for completion of
forms and documents. Ensures regulatory compliance with forms,
documents, and medical records. Maintains computer information
system(s), especially Client data and demographics. Develops and
maintains files according to departmental standards. Prepares office for
business and closes office on a daily basis. Utilizes word processing
systems to prepare correspondence, memorandums, lists, reports, and
other documents. Assists with various projects and programs as needed.
Maintains a clean, safe and organized working environment. Attends
in-service training and meetings, as required and necessary to carry out
responsibilities of the position. PHYSICAL DEMANDS: While performing the
duties of this job, the employee will be exposed to normal office
conditions and usual office equipment such as telephone, personal
computer, printers/copiers, reports and files. Lifting 20 pounds maximum
with frequent lifting and/or carrying of objects weighing up to 10
pounds. Extended periods of sitting; intermittent standing and walking.
Using hand(s) for single grasping, fine manipulation, pushing and
pulling, and operating controls. Frequent bending, twisting, squatting;
occasional reaching. Communicating verbally in a clear manner.
Distinguishing sounds at various frequencies and volumes. Distinguishing
people, objects and written materials at varied distances under a
variety of light conditions. Brown County is an E-Verify employer. Click
the links below for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pdf
(Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf
(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
Knowledge of general office practice, procedures, and customer service
principles Knowledge of electronic health record (EHR) systems is
Preferred Knowledge Of HIPAA Requirements And Applicable State And
federal confidentiality laws Proficient skill in Microsoft Office and
other standard office software Ability to communicate effectively and
professionally both verbally and in writing. Ability to provide
courteous, respectful, and responsive customer service to patients,
visitors, coworkers, and community partners Ability to establish and
maintain effective working relationships with patients, providers,
coworkers and the public. Ability to maintain confidentiality and
exercise sound judgment when handling sensitive information. Ability to
accept and adapt to changing priorities, learn new technology and
procedures. Ability to organize work, prioritize multiple tasks, and
meet deadlines in fast-paced environment Ability to accurately enter,
maintain, and retrieve electronic records data Ability to follow written
and verbal instructions and apply department policies and procedures
Ability to work independently while contributing effectively as a member
of a team Ability to maintain attention to detail and high degree of
accuracy Ability to work the required hours of the position. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/browncounty