911 Communications Center Supervisor

JOB REQUIREMENTS: Supervises, coordinates, plans and directs the

activities of staff for the countywide emergency communications center

and facility and serves as the supervisory level liaison with client

agency staff; maintains department records and responds to public

inquiries and complaints. Essential Duties Supervises, plans, schedules

and directs the work of subordinates in the telecommunication center;

instructs and trains employees in proper methods and procedures;

inspects work in progress and upon completion; monitors and evaluates

performance of staff; disciplines staff as appropriate with or in the

absence of the Communications Manager; develops and is responsible for

compliance with department policies and procedures; ensures smooth

day-to-day operations of the communications center. Maintains department

records. Records information and maintains necessary and accurate record

of activity and performance. Operates police teletype as necessary.

Composes, types, and edits a variety of correspondence, reports,

memoranda, and other material requiring judgment as to content, accuracy

and completeness. Validation officer for department records submitted to

Crime Information Bureau. Responds to records requests from District

Attorney and Brown County courts and other external requests as needed.

Assists in the development of policies and procedures for the

Communications Center; recommends changes in work methods, policies and

procedures. Assists staff with department inquiries and complaints;

handles complaints or problems that staff are unable to resolve. Serves

as liaison between center operations and supervisory staff of client

agencies. Resolves client agencies\' complaints as necessary and assists

in the preparation and modification of operational procedures when

needed. Provides training to client agency staff when necessary.

Maintains inventories of communications facility equipment and

consumables. Determines other supply needs of the department and

forwards requests to appropriate department employee. Provides staff

level liaison to equipment service vendors. Monitors periodic

performance testing of electronic and mechanical equipment. Coordinates

purchase of, repairs to, and modifications of communication center

equipment. Provides input in respect to department expansion needs.

Monitors overall safety conditions of working environment and condition

of department equipment. Provides staff level liaison to facility

service organizations. Maintains the security of the communication

center at all times. Responsible for the operation of radio transmitters

in accordance with Federal Communications Commission rules and

regulations. Takes appropriate action for staff violations and reports

violations by other users to the appropriate client agency. Ensures

overall confidentiality of information. Investigates complaints of

unauthorized information release and provides input to department

manager regarding appropriate action. Investigates complaints and staff

violations of rules and provides input to department manager regarding

appropriate action. Participates in supervisors\' meetings as required.

Coordinates and participates in job related training sessions and

seminars. Leads staff meetings as required and shift briefings.

Testifies at adjudication hearings when necessary. Serves as an employer

representative in worker disputes and arbitration. Performs

telecommunicator duties in the absence of available personnel. Maintains

keyholder lists in CAD program. Communicates with cell phone providers

to obtain cell phone subscriber and location, as necessary. Communicates

with State and County agencies regarding incidents, hazards, alternate

routes or other situations that will impact those agencies, as

necessary. Performs related functions as assigned. Brown County is an

E-Verify employer. Click the links below for more information.

https://www.browncountywi.gov/i f/files/Human-Resources/E-Verify Participation Poster(1).pdf

(Download PDF reader)

https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf

(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:

Knowledge of all functions of the Public Safety Communications

Department. Knowledge of and ability to utilize a computer and the

required software. Knowledge and understanding of radio and computer

system level design and operational concepts. Knowledge of leadership,

supervisory, and personnel management techniques. Knowledge of the

principles and practices of office and records management. Ability to

supervise, assign, schedule, train and evaluate the work of others.

Ability to handle stressful and difficult situations in a professional,

rational and logical manner. Ability to exercise independent judgment

and make decisions independently, in accordance with department

policies, procedures and local, state and federal regulations. Ability

to communicate effectively both orally and in writing. Ability to

establish and maintain effective working relationships with staff,

officials and the public. Ability to demonstrate skills in problem

solving. Ability to learn and apply the specialized knowledge and skills

of the department. Ability to understand and interpret a union

collective bargaining agreement. Ability to work the required hours of

the position. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

https://www.governmentjobs.com/careers/browncounty