What are the responsibilities and job description for the Library Service Clerk - East Branch position at COUNTY OF BROWN?
JOB REQUIREMENTS: All applicants MUST submit BOTH a cover letter and a
resume to be considered. Library Clerks work with library customers and
materials throughout the circulation process: from checking out items to
customers, to ensuring materials are returned neat and orderly to their
location. Responsibilities also include assisting customers with basic
circulation related duties as well as supporting the day to day
operation of the branch or department. Clerks work under the general
supervision of Library Service Associates, Librarians, and Managers to
perform tasks essential to the day-to-day operations of the Library.
Typical Schedule: Tuesdays: 2:00 pm - 6:00 pm Wednesdays: 2:00 pm - 6:00
pm Thursdays: 1:30 pm - 5:15 pm Fridays: 1:30 pm - 5:15 pm Saturdays:
11:45 am - 4:15 pm Essential Duties 1. Perform general circulation and
customer service functions. Greet customers in friendly and professional
manner Check in and out library materials accurately and efficiently
Prepare and process delivery among library locations Process holds,
includes placing holds, receiving holds, making holds available for
pickup Use the Library catalog or circulation system to search for items
Receive and process payments Register users, process new library card
applications accurately, and activate new cards Answer basic customer
questions Refer advanced customer questions to other staff as
appropriate Provide assistance with computers Assist customers in
finding specific items on shelves 2. Maintain the order and neatness of
collections throughout the Library Re-shelve library materials to the
proper locations and shift as necessary Ensure that materials are in the
correct order on the shelves (Shelf Reading) Maintain attractiveness of
the Library by picking up materials from seating areas, straightening
shelves and filling displays Perform basic cleaning and repair of
library materials 3. Assist library staff with other branch or
department functions Assist with development, implementation, and
execution of library programs under the guidance of a Library Service
Associate, Librarian, and/or Manager Promote library programs,
resources, and services to customers Search for library materials as
instructed Perform duties related to library opening and closing Reports
customer behavior issues to associate level staff or higher Attend and
participate in staff and departmental meetings, as well as training
sessions Perform other related duties as needed or assigned Brown County
is an E-Verify employer. Click the links below for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pdf
(Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf
(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
Effectively administer Brown County Library policies and procedures
Demonstrate strong verbal and written communication skills Perform
accurate cash handling Sort efficiently in alphabetic or numeric order,
and develop a working understanding of the methods for arranging library
materials Re-shelve returned materials quickly and correctly, achieving
an average rate of speed of at least 75 items re-shelved per hour and an
average accuracy rate of 97% Represent the Library in a responsible,
professional, and trustworthy manner Establish and maintain cooperative
and courteous working relationships with staff and a diverse customer
base Effectively use excellent customer service and communication skills
when interacting with co-workers and customers Remain calm during
stressful situations Work independently with minimal supervision
Appropriately multitask and prioritize Work efficiently while paying
close attention to detail Follow detailed verbal and written
instructions Perform repetitive, routine procedures Meet the flexible
scheduling needs of the Library Adapt to changes in the work environment
Demonstrate basic computer skills, including keyboarding, word
processing, and email Effectively use library and general office
equipment, including but not limited to computer, library specific
software programs and databases, self-check station, Automated Materials
Handling system, printer, photocopier, telephone and cash drawer
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/browncounty
resume to be considered. Library Clerks work with library customers and
materials throughout the circulation process: from checking out items to
customers, to ensuring materials are returned neat and orderly to their
location. Responsibilities also include assisting customers with basic
circulation related duties as well as supporting the day to day
operation of the branch or department. Clerks work under the general
supervision of Library Service Associates, Librarians, and Managers to
perform tasks essential to the day-to-day operations of the Library.
Typical Schedule: Tuesdays: 2:00 pm - 6:00 pm Wednesdays: 2:00 pm - 6:00
pm Thursdays: 1:30 pm - 5:15 pm Fridays: 1:30 pm - 5:15 pm Saturdays:
11:45 am - 4:15 pm Essential Duties 1. Perform general circulation and
customer service functions. Greet customers in friendly and professional
manner Check in and out library materials accurately and efficiently
Prepare and process delivery among library locations Process holds,
includes placing holds, receiving holds, making holds available for
pickup Use the Library catalog or circulation system to search for items
Receive and process payments Register users, process new library card
applications accurately, and activate new cards Answer basic customer
questions Refer advanced customer questions to other staff as
appropriate Provide assistance with computers Assist customers in
finding specific items on shelves 2. Maintain the order and neatness of
collections throughout the Library Re-shelve library materials to the
proper locations and shift as necessary Ensure that materials are in the
correct order on the shelves (Shelf Reading) Maintain attractiveness of
the Library by picking up materials from seating areas, straightening
shelves and filling displays Perform basic cleaning and repair of
library materials 3. Assist library staff with other branch or
department functions Assist with development, implementation, and
execution of library programs under the guidance of a Library Service
Associate, Librarian, and/or Manager Promote library programs,
resources, and services to customers Search for library materials as
instructed Perform duties related to library opening and closing Reports
customer behavior issues to associate level staff or higher Attend and
participate in staff and departmental meetings, as well as training
sessions Perform other related duties as needed or assigned Brown County
is an E-Verify employer. Click the links below for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify Participation Poster(1).pdf
(Download PDF reader)
https://www.browncountywi.gov/i/f/files/Human-Resources/IER Right to Work Poster.pdf
(Download PDF reader) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
Effectively administer Brown County Library policies and procedures
Demonstrate strong verbal and written communication skills Perform
accurate cash handling Sort efficiently in alphabetic or numeric order,
and develop a working understanding of the methods for arranging library
materials Re-shelve returned materials quickly and correctly, achieving
an average rate of speed of at least 75 items re-shelved per hour and an
average accuracy rate of 97% Represent the Library in a responsible,
professional, and trustworthy manner Establish and maintain cooperative
and courteous working relationships with staff and a diverse customer
base Effectively use excellent customer service and communication skills
when interacting with co-workers and customers Remain calm during
stressful situations Work independently with minimal supervision
Appropriately multitask and prioritize Work efficiently while paying
close attention to detail Follow detailed verbal and written
instructions Perform repetitive, routine procedures Meet the flexible
scheduling needs of the Library Adapt to changes in the work environment
Demonstrate basic computer skills, including keyboarding, word
processing, and email Effectively use library and general office
equipment, including but not limited to computer, library specific
software programs and databases, self-check station, Automated Materials
Handling system, printer, photocopier, telephone and cash drawer
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.governmentjobs.com/careers/browncounty