Administrative Support On-Call

Performs intermediate administrative work assisting the general public with inquiries, managing incoming and outgoing mail, emails, scans, and faxes, collecting and storing files and documentation, and related work as apparent or assigned.  Work is performed under the moderate supervision of the Department Supervisor.

1. Interacts with the public by phone or in-person; directs individuals to the correct division or community resource for services needed.
2. Receives deliveries; manages incoming and outgoing mail, emails, scans, and faxed documents; collects payments, provides receipts, and prepares deposits.
3. Coordinates schedules and appointments; makes reminder calls as needed.
4. Collects and files data from a variety of individuals and organizations.
5. Assists co-workers when required; serves as a back-up for the first point of contact.
6. Assists Adams County residents with department process inquiries.

It is unlikely an employee will perform all the duties listed on a regular basis, nor is the list exhaustive in the sense it covers all the duties that an employee may be required to perform.  The examples are merely indicative, not restrictive. 

High school diploma or GED and moderate experience in clerical and administrative operations, or equivalent combination of education and experience.  Valid driver's license in the State of Wisconsin.

Thorough knowledge of County and department policies and procedures to include emergency and inclement weather policies; ability to prioritize and manage multiple, concurrent projects; attention to detail and ability to effectively organize time and anticipate, plan and successfully respond to changing circumstances; ability to provide department-wide service assistance; thorough knowledge of office support services; ability to make arithmetic computations using whole numbers, fractions and decimals; ability to operate and use standard office equipment; knowledge and ability to use standard office and position-specific software; ability to effectively communicate both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, supervisors, other departments and the general public.

This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms, lifting and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exposure to bloodborne pathogens is considered low for this position.