Seasonal Membership Attendant

POSITION SUMMARY:  This position serves our membership seasonally as a first point of contact as they scan their cards on entering the lower level desk area; assists and greets members and participants, and provides information as needed in a courteous, timely, and friendly manner.

ESSENTIAL FUNCTIONS:

• Greets members immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice to address the member by name when possible during entry and exit of the facility.
• Checks members for membership cards as they enter the facility
• Assists members and participants in signing in guests, records forgotten cards, and  answers questions
• Handles guest fees accurately giving correct change
• Keeps the entry area and desk station neat and clean
• Closes, Balances, and Deposits Night Deposits
• Follows all safety and risk management procedures and reports any safety issues to the supervisor.
• Assists in Scholarship Fund Raising activities
• Communicates up to date class and activity information to members and participants;answers member questions about programs, services,  schedules and the facility
• Refers members to appropriate departments or staff when necessary
• Answers incoming calls promptly and courteously
• Tracks member complaints and notifies appropriate managers/supervisors regarding behavioral situations which occur in and around YMCA facilities
• Performs other duties as assigned or required by business necessity

EDUCATION AND YEARS OF EXPERIENCE REQUIRED:  Must be 18 years of age with a High School Diploma and must pass a criminal background check.  Prior customer-service experience is preferred.

REQUIRED SKILLS/ABILITIES:

• Proficiency and comfort working in membership software (ie. Daxko), Google Workspace (staff email) and other technology platforms.

• Friendly, outgoing personality to connect with members and provide a high level of customer service

• Strong conflict resolution skills and ability to navigate conversations with tact and courtesy

• Up to date knowledge of YMCA classes, facilities and special events

• Ability to accurately handle monetary transactions and balancing

• Reliable, punctual attendance.

PHYSICAL REQUIREMENTS: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Noise in the work environment is moderate to noisy depending on the activity level of prospective and current members.

REASONABLE ACCOMMODATIONS STATEMENT

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Countryside YMCA is committed to providing a safe environment for all children and vulnerable individuals in our care. We follow best practices for abuse prevention, including thorough screening, ongoing training, and clear behavioral expectations for staff and volunteers. We have a zero-tolerance policy for abuse and take all allegations and concerns very seriously. All employees are required to follow our child protection policies, complete required training, and report any suspicious or inappropriate behavior immediately.

Salary : $11