What are the responsibilities and job description for the Valet & Bell Attendant position at Country Club Lodging, LLC?
Description
CASCADE HOTEL KANSAS CITY
VALET & BELL ATTENDANT
Join the team at Cascade Hotel Kansas City, a Marriott Tribute Portfolio Hotel located in the heart of the Country Club Plaza. Featuring 177 luxury guest rooms, over 15,000 square feet of event space, signature dining experiences, and a vibrant rooftop venue, Cascade Hotel delivers exceptional hospitality through personalized service, thoughtful experiences, and a commitment to excellence.
We believe exceptional guest experiences begin with exceptional associates. If you are passionate about hospitality, service, and creating memorable moments, we'd love to hear from you.
We are seeking a Valet & Bell Attendant to join our team. This position plays an important role in creating exceptional first and last impressions by delivering personalized service throughout the guest arrival, stay, and departure experience.
Position Summary
The Valet & Bell Attendant serves as a key member of the Front Office team, providing valet parking, luggage assistance, guest transportation support, and personalized hospitality services. This role ensures guests are welcomed warmly, assisted efficiently, and provided with a seamless experience from arrival through departure. Successful candidates are energetic, professional, service-oriented, and comfortable working in a fast-paced luxury hospitality environment.
Key Responsibilities
- Welcome guests upon arrival and departure with a warm, professional, and engaging demeanor.
- Safely park and retrieve guest vehicles in accordance with hotel policies and safety standards.
- Assist guests with luggage, packages, and personal belongings.
- Escort guests to guest rooms and provide information regarding hotel amenities, services, and local attractions.
- Store and retrieve luggage using established tracking procedures.
- Respond promptly to guest requests, questions, and service needs.
- Maintain organized, clean, and professional valet, bell, and lobby areas.
- Monitor hotel arrivals, departures, VIP guests, and group activity to anticipate guest needs.
- Operate valet ticketing and vehicle tracking systems accurately.
- Maintain clear access to hotel entrances, drive lanes, and emergency routes.
- Communicate guest preferences, concerns, and service opportunities to hotel leadership.
- Uphold Marriott service standards and contribute to a positive guest experience.
- Perform additional duties as assigned.
Qualifications
Required:
- Valid driver's license with an acceptable driving record.
- Strong customer service and communication skills.
- Ability to work efficiently in a fast-paced environment.
- Ability to safely operate guest vehicles, including manual transmission vehicles when required.
Preferred:
- Previous hotel, valet, bell services, or hospitality experience.
- Knowledge of the Kansas City area, local attractions, restaurants, and entertainment venues.
- Previous experience delivering luxury or upscale guest service.
Schedule Requirements
- Must be available to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
- Regular attendance and punctuality are essential functions of the position.
- The hotel operates 24 hours a day, 7 days a week.
- Part-time associates must maintain a minimum availability of 16 hours per week.
Benefits
Eligible associates may enjoy:
- Medical, dental, and vision insurance
- Life insurance and voluntary benefits
- Paid Time Off (PTO)
- 401(k) retirement plan
- On demand pay
- Marriott Associate Room Rate Program
- Employee recognition programs
- Career growth and development opportunities
- Paid training
- Referral bonus opportunities
Cascade Hotel Kansas City is an Equal Opportunity Employer committed to fostering an inclusive workplace where all associates are valued and respected.
Requirements
- Successful completion of a background check is required as a condition of employment.
- Ability to stand, walk, bend, lift, and remain active for extended periods.
- Ability to lift, carry, push, and pull up to 25 pounds.
- Ability to work outdoors in varying weather conditions.
- Maintain professional appearance, grooming, and uniform standards.
- High school diploma or equivalent preferred.