Director of Hotel Operations

Description

CASCADE HOTEL KANSAS CITY
DIRECTOR OF OPERATIONS

Join the team at Cascade Hotel Kansas City, a Marriott Tribute Portfolio Hotel located in the heart of the Country Club Plaza. Featuring 177 luxury guest rooms, over 15,000 square feet of event space, signature dining experiences, and a vibrant rooftop venue, Cascade Hotel delivers exceptional hospitality through personalized service, thoughtful experiences, and a commitment to excellence.

We believe exceptional guest experiences begin with exceptional associates. If you are passionate about hospitality, service, leadership, and creating memorable experiences, we'd love to hear from you.

We are seeking a Director of Operations to join our leadership team. This position plays a critical role in driving operational excellence, guest satisfaction, financial performance, and associate engagement across the hotel. The Director of Operations provides strategic and hands-on leadership while ensuring all departments operate efficiently, consistently, and in alignment with the hotel's service standards and business objectives.

Position Summary

The Director of Operations is responsible for overseeing hotel operations and partnering with department leaders to deliver exceptional guest experiences, maximize financial performance, and foster a culture of accountability and service excellence. This position works closely with hotel leadership to establish operational priorities, support associate development, improve service delivery, and ensure the successful execution of hotel initiatives and major events.

Key Responsibilities

• Provide leadership and operational oversight across hotel departments to ensure exceptional guest service and operational efficiency.
• Lead daily operational reviews and establish accountability for performance standards and business objectives.
• Partner with department leaders to optimize staffing, labor productivity, and operational effectiveness.
• Drive improvements in guest satisfaction, service quality, and overall hotel performance.
• Support food and beverage, rooms, and ancillary revenue optimization initiatives.
• Ensure operational readiness and execution for major events, group business, and high-demand periods.
• Lead cross-functional planning and communication to support successful hotel operations.
• Analyze operational and financial performance metrics and implement strategies for continuous improvement.
• Foster a positive, service-driven culture focused on associate engagement, accountability, and professional development.
• Coach, mentor, and support department leaders to strengthen leadership effectiveness and succession planning.
• Ensure compliance with hotel policies, safety standards, and Marriott brand expectations.
• Serve as Manager on Duty as needed and respond to guest and operational concerns.
• Perform additional duties as assigned.

Qualifications

Preferred:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Marriott brand experience.
• Luxury, lifestyle, or full-service hotel experience.
• Experience leading large-scale events, group business, or complex hotel operations.

Schedule Requirements

• Must be available to work a flexible schedule, including evenings, weekends, holidays, and on-call responsibilities as business needs require.
• Regular attendance and punctuality are essential functions of the position.
• The hotel operates 24 hours a day, 7 days a week.

Benefits

Eligible associates may enjoy:

• Medical, dental, and vision insurance
• Life insurance and voluntary benefits
• Paid Time Off (PTO)
• 401(k) retirement plan
• Marriott Associate Room Rate Program
• Employee recognition programs
• Career growth and development opportunities

Additional Requirements

• Successful completion of a background check is required as a condition of employment.
• Ability to move throughout the property for extended periods while overseeing operations.
• Ability to occasionally lift, carry, push, or pull up to 35 pounds.
• Maintain professional appearance, grooming, and leadership standards.

Cascade Hotel Kansas City is an Equal Opportunity Employer committed to fostering an inclusive workplace where all associates are valued and respected.

Requirements

• Minimum 5 years of progressive hotel leadership experience in a full-service hotel environment. 

• Strong operational knowledge of Rooms, Food & Beverage, and hotel support departments. 

• Experience managing budgets, labor costs, forecasting, and operational performance. 

• Proven leadership, coaching, communication, and problem-solving skills. 

• Ability to effectively lead multiple departments in a fast-paced environment.