Vice President Operations

Salary Range-$100,000 to $145,000 based on experience.

Company Description Liberty Hotel Group is a hospitality company headquartered in Liberty, Missouri, serving guests in the greater Kansas City area and beyond. We have 24 properties under management predominately in the Midwest. Our brands include Marriott, Hilton, IHG, Best Western, and Choice as well as some boutique hotels. The organization focuses on delivering consistent, high-quality lodging experiences and responsive guest service. Team members work in a setting that values reliability, operational excellence, and community presence. Liberty Hotel Group offers opportunities to contribute to the growth and performance of its properties while developing long-term careers in hospitality operations.

Role Description The Vice President Operations is a full-time, on-site role based in Missouri and Kansas responsible for overseeing day-to-day operations across the hotel portfolio. This role leads property-level management teams, ensures operational and brand standards are met, and drives improvements in efficiency, guest satisfaction, and financial performance. Daily activities include monitoring P&L performance, setting and reviewing operating metrics, coordinating cross-functional projects, supervising any renovation work or PIPs and implementing strategies that align with company goals. The Vice President Operations collaborates with leadership to develop and execute strategic plans, supports brand and service initiatives, and ensures compliance with company policies and relevant regulations. This position also focuses on coaching and mentoring leaders, fostering a positive workplace culture, and responding to key customer and stakeholder needs.

Qualifications

• Demonstrated expertise in Operations Management and Project Management to oversee multiple properties and initiatives effectively.
• Strong P&L Management skills to analyze financial performance, manage budgets, and drive profitability.
• Proficiency in Customer Service practices to uphold high guest satisfaction and handle escalated service concerns.
• Experience with Strategic Planning to develop, implement, and measure long-term operational and growth strategies.
• Proven leadership and team management abilities, including coaching, performance management, and cross-functional collaboration.
• Excellent analytical, problem-solving, and decision-making skills, with strong attention to detail and execution.
• Effective written and verbal communication skills, with the ability to present to senior leadership and stakeholders.
• Relevant experience in hospitality, lodging, or a service-focused industry; multi-property oversight experience is preferred.
• Experience with renovations or PIPs including verifying quality of work performed before payment and supervising work done by subcontractors.