Sales Coordinator

Description

The Sales Coordinator reports directly to the Sales Manager/Director and is responsible for the following: 

The Sales Coordinator performs general office and administrative duties to support the Sales & Marketing team, including filing, sending emails, typing, copying, and maintaining organized records. This role assists with preparing sales-related documents throughout the sales process, such as proposals, contracts, and event documentation. The Sales Coordinator helps promote the Cascade Hotel Kansas City brand internally and externally while supporting initiatives that drive revenue and strengthen guest and client relationships.

Responsibilities include gathering materials and assembling information packets such as brochures and promotional materials; entering, retrieving, reconciling, and verifying information related to leads, accounts, commissions, and third-party partners using sales and property management systems. The Sales Coordinator serves as a primary point of contact for clients, responding to inquiries via phone and email, and answering questions regarding hotel facilities, services, room types, rates, packages, promotions, dining options, and special events.

This role requires professionalism, attention to detail, and strong communication skills while supporting the Sales team in achieving revenue goals and maintaining exceptional service standards. Experience supporting CI TY initiatives, citywide bookings, or working with convention and tourism partners is ideal for this role.

• Perform general office duties to support Sales & Marketing operations
• Prepare and maintain sales documents, contracts, and proposals
• Serve as a point of contact for clients and internal departments
• Communicate clearly and professionally via phone, email, and written correspondence
• Promote brand awareness and uphold the image of Cascade Hotel Kansas City
• Maintain confidentiality of proprietary information and protect company assets
• Welcome and acknowledge guests and clients with professionalism and genuine hospitality
• Develop positive working relationships and support team goals
• Comply with quality assurance standards, company policies, and procedures
• Move, lift, carry, push, or pull objects weighing up to 10 pounds as needed
• Perform other reasonable duties as assigned by management

Education:

• High school diploma or G.E.D. equivalent

Experience:

• At least 1 year of related administrative, hotel, or sales support experience preferred

Special Requirements:

• Prompt and regular attendance
• Comply with hotel and/or department uniform and professional behavior and appearance standards
• Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff 
• Review and approve electronic timecards weekly for accuracy 

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change. 

While performing the duties of this job, the associate is frequently subject to prolonged periods of sitting at a desk and working on a computer. The associate may frequently lift and/or move up to 15 pounds. The noise level in the work environment is usually quiet to moderate.

Benefits

• Affordable health insurance with employer premium contributions offered to all full-time associates
• Wide range of benefit options (medical, dental, vision, accident, critical illness, life) offered to all full-time associates
• Paid Time Off (PTO) available to full-time associates
• Exclusive discounts at Marriott Hotels

Requirements

• Must have a valid driver's license 
• Degree in sales & marketing or prior experience preferred
• Experience with Microsoft Office products
• CI/TY experience is a strong plus