What are the responsibilities and job description for the Customer Service at EWR Airport position at COUNCIL FOR AIRPORT OPPORTUNITY?
Summary
Council for Airport Opportunity (CAO) is not the Employer of Record for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Council for Airport Opportunity (CAO) is a non-profit organization that supports the airport community with its talent acquisition needs. CAO has a proven track record for sourcing and staffing the right talent for top companies at JFK, Newark, and LaGuardia Airports. The Customer Service will work onsite at EWR Airport.
Duties & Responsibilities
- Be the go-to guide welcoming travelers, answering questions, and helping them navigate flights and terminals
- Create great first impressions by resolving concerns quickly and making every guest feel supported and valued
- Keep things running smoothly by assisting during flight changes, cancellations, or busy travel times
- Bring positivity, energy, and professionalism to every interaction
- Jump in where needed to support shopping experiences, lobby services, and special concierge requests to make visits memorable
- Collaborate with teammates, share updates, and help create a safe, welcoming, and efficient environment
Qualifications
- Previous retail or customer service experience is a plus, but not required
- Strong written and verbal English communication skills
- Demonstrated customer service experience
- Ability to multitask and resolve minor customer service conflicts
- Alcohol Beverage Awareness Cared (TAM Card) may be required
- Must be at least 18 years old
- High School Diploma or G.E.D preferred
- Must be reliable and available to work varied hours, weekends, and holidays
CAO participants please contact your CAO Account Manager to complete the application process.
Please note ALL applicants must contact CAO to complete the application process for posted opportunities.
At Council for Airport Opportunity, we provide a fair and equal employment opportunity for all applicants and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.
customer service, guest experience, problem solving, conflict resolution, hospitality, concierge support, communication skills, teamwork, multitasking, adaptability, flight assistance, wayfinding, lobby operations, retail support, time management, positive attitude, professional demeanor, safety awareness, high-volume environment, flexible scheduling, attention to detail
Job Types: Full-time, Part-time
Pay: $20.50 - $22.65 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $21 - $23
