Airline Customer Service Senior Supervisor in EWR Airport

Hallmark Aviation is seeking a professional Airline Senior Supervisor. The Senior Supervisor leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

Requirements And Skills Needed

 Proven LEADERSHIP abilities and ORGANIZATIONAL skills

 Excellent interpersonal, coaching and counseling skills

 Understand that staff development is a leader’s responsibility

 Self-driven focus on Customer and Client satisfaction

 Ability to excel under pressure of meeting extreme deadlines

 Able to communicate effectively, both verbally and in writing

 Experienced in planning a roster and monitoring work schedules

 Able to solve daily problems and make quick decisions within the operation

 5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred

 Flexible and able to promote positive attitudes from subordinates

 Computer Software (Word & Excel), typing, and ticketing experience

 Able to work varied hours

Specific Duties Include

 Provide hands-on supervision of the staff and delegate workload

 Provide direct customer relations support

 Ensure that account operates according to schedule and service level agreements

 Recruit, interview, and hire staff

 Oversee the long-term analysis of manpower needs, groom potential leaders

 Ensure cross training as well as provide new and refresher training for staff members

 Manage attendance records and ensure appropriate shift coverage

 Handle discipline and motivation issues

 Process promotion, demotion and termination paperwork

 Enforce safety, security, and grooming standards

 Administer performance reward programs

 Control the budget for labor costs and allocation

Essential Requirements

PREVIOUS AIRLINE EXPERIENCE

At least 18yrs old, with a High School Diploma or G.E.D.

English proficiency

Basic Math Skills: Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

Valid US work authorization

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background Check, Fingerprinting required

Drug Screen required on day of hire

Required Skills

Required Experience