Office Operations Manager

Coty Pool Co. is a swimming pool service and renovation company specializing in liner replacement, renovations, and comprehensive pool services. We are not just another pool company, we are a tight-knit, owner-operated team with over 25 years of experience delivering top-quality inground pool liner replacements, repairs, and service. Our success comes from skilled people who take pride in their work and care about doing things right.

We believe great work starts with a great team. That is why we prioritize training, education, and licensing, while fostering a positive, supportive company culture that values both professional growth and quality of life. We offer competitive pay, long-term career opportunities, and a clear path forward for team members who want to grow with a stable, healthy, and expanding company.

If you are looking for a career where your skills are valued, your effort is rewarded, and your work truly matters, you have found it!

Position Summary

The Office Operations Manager is a key leadership role responsible for coordinating daily field operations, managing customer communications, and ensuring all jobs are properly prepared, scheduled, documented, and followed through. This position works closely with field crews to ensure they are fully equipped for success each day and that customers receive clear, timely, and professional communication throughout the service process.

This role requires strong organizational skills, confidence in pool industry knowledge, and the ability to proactively manage people, schedules, and details in a fast-paced seasonal environment.

Schedule & Work Hours

• Start time: 7:00 AM
• Typical workday: 8–10 hours, depending on workload and season
• Seasonal position (generally April–October)
• Unemployment (November to February)
• Some flexibility required due to weather, job changes, and customer needs

Key Responsibilities:

Daily Field Coordination

• Prepare daily job details in Pool Office Manager (POM) for field crews, including job scope, pricing, materials, tools, and special instructions
• Brief field crews each morning and assist with truck loading as needed
• Serve as the primary point of contact between the office and field crews throughout the day
• Support and direct field crew operations, resolving scheduling or job-related issues as they arise

Customer Communication & Lead Management

• Manage all incoming customer communications, including phone calls, voicemails, emails, text messages, and website form submissions
• Respond to customer inquiries promptly and professionally
• Nurture leads from initial inquiry through quoting, contracts, deposits, and scheduling
• Communicate job details, timelines, and expectations clearly with customers
• Handle customer questions, concerns, scheduling changes, and service issues with professionalism and care

Scheduling & Job Forecasting

• Review daily, weekly, and forward-looking job schedules to ensure readiness
• Confirm materials, tools, pricing, permits, deposits, and payments are in place prior to job execution
• Coordinate with subcontractors or other vendors when required
• Monitor weather daily and weekly, proactively rescheduling jobs when necessary and informing customers promptly

Vendor & Sales Coordination

• Communicate with manufacturers, suppliers, and reps (e.g., Merlin, Hayward, Baystate, Imperial) regarding product information, availability, pricing, or issues
• Conduct site visits for inspections, liner measurements, and closing sales opportunities when needed
• Meet with customers for contracts, deposits, and project discussions

Documentation & Reporting

• Review POM reports completed by field crews for accuracy, completeness, and quality
• Email completed job reports to customers daily for jobs completed the previous day
• Review and update POM reports for jobs scheduled one week in advance to ensure all notes, photos, materials, tools, and prior issues are documented
• Maintain accurate records and ensure company standards for documentation are consistently met

Leadership & Team Expectations

• Demonstrate leadership by supporting, supervising, and directing field crews as needed
• Maintain a positive, professional, and proactive attitude
• Work collaboratively with ownership and team members while following Coty Pool Co. standards and procedures
• Take initiative to identify issues before they become problems and implement solutions

Qualifications & Skills

• Strong working knowledge of pool services, including openings, closings, equipment (pumps, filters, heaters), liner replacements, leak detection, water chemistry, and automation
• Excellent written and verbal communication skills
• Ability to confidently manage customer interactions and direct field crews
• Highly organized with strong attention to detail
• Comfortable using job management software and technology (POM experience preferred)
• Ability to multitask, prioritize, and adapt in a fast-paced, seasonal environment

Compensation & Benefits

• Competitive seasonal compensation based on experience and qualifications
• SIMPLE IRA – Retirement savings options
• Sign on bonus after 6 months of hiring
• $30 - $45 per hour
• Training on Coty Pool Co. systems, standards, and procedures
• Opportunity to grow into a long-term leadership role as the company expands

Core Values & Expectations

• Positive attitude and strong work ethic
• Willingness and ability to do the work required
• Self-driven, proactive mindset
• High level of organization and attention to detail
• Commitment to quality, accountability, and customer satisfaction

Equal Opportunity Statement

Coty Pool Co. is an equal opportunity employer. We value integrity, teamwork, and a commitment to excellence and welcome applicants from all backgrounds.

• Opportunity to grow with an expanding company
• Supportive team environment focused on quality and professionalism

If this sounds like an exciting opportunity to you, please contact us by sending us an email with your resume @ office@cotypoolco.com!

Job Type: Full-time

Pay: $30.00 - $45.00 per hour

Benefits:

• On-the-job training
• Retirement plan
• Tools provided

Application Question(s):

• Are you able to commute to work in Norwich CT area every day?

Experience:

• Pool Service Technician: 3 years (Required)

License/Certification:

• SP-2 License (not required) (Preferred)

Work Location: In person

Salary : $30 - $45