Customer Success Representative - Alexandria, VA

Join our team as the key connection between Coton Colors and our retail, corporate, and wholesale customers. You’ll help onboard new accounts, support daily needs, and ensure every customer enjoys a seamless experience with our brand. If you love building relationships and staying organized, this role is for you.

JOB OVERVIEW: This remote rold is responsible for managing the relationships with our customers across all audiences—retail, corporate, and independent wholesale. This includes general administrative work, proactive customer touch points, new customer onboarding, customer service and coordination with multiple functions. This position partners closely with Sales Representatives to support wholesale accounts within assigned territories, ensuring customers receive a seamless, coordinated experience. From onboarding new accounts to assisting with day-to-day needs, this role helps strengthen relationships and makes it easy for customers to enjoy and grow with our brand. 

DUTIES AND RESPONSIBILITIES (but are not limited to):

• Serve as the main point of contact for your assigned accounts in coordination with the Sales Representative 

• Provides customer communication via all channels – In person, phone, email, fax and company systems and websites to each of our audiences.  

• Executes Account Management for multiple accounts, including 
  • Customer Onboarding/Deboarding 
  • Customer Training 
  • Data Management and Reporting 
  • Customer Analysis 
• Delivers excellent customer service and development to include: 
  • Order information, placement and inquiries 
  • Customer communication regarding sales initiatives, promotions, and campaigns. 
  • Product information 
  • Shipping information and coordination 

• Performs customer and company data management 

• Performs customer reporting 

• Assists Sales Representatives with: 
  • Goal Setting 
  • Appointment setting 
  • Corporate travel 
  • Corporate events 
  • Sales 
• Participates in companywide events: 
  • Trade shows, Conventions, Sales events 

REQUIREMENTS:

• College degree 

• 1-2 years of experience in customer service and/or sales field, retail a plus 

• Able to complete local travel within the assigned territory as needed 

KEY COMPETENCIES:

• Eager to learn and grow 

• Quick learner and ability to retain information 

• Hardworking with an internal drive to meet and exceed goals 

• Nimble, while remaining calm and using good judgement 

• Attention to detail and accuracy 

• Strong creative thinking in an effort to recognize and solve a problem 

• Ability to work closely with a team 

• Excellent verbal and written communication 

• Excellent Customer Service skills 

• Ability to work under pressure 

• Uphold and exemplify the Coton Colors core values and image 

At Coton Colors we celebrate every day.  Even work days.  Be part of the Coton Colors crew, and you'll know what we're talking about. 

The founding principles of Coton Colors can be found resonating through our products, service and experience.

Creative | "Can Do" Attitude | Discerning | Quick, Hardworking & Nimble | Intelligent | Giving |

Hospitable | Shoot the Moon Mentality | Respectful | Trustworthy | Proud | Happy

 Coton Colors also provides these amazing benefits and perks:

• Competitive Compensation
• Comprehensive Medical Insurance
• 401(k) with an ambitious Company Match
• Generous Paid Time Off (PTO)
• Ten (10) Company Paid Holidays, including your Birthday!
• Medical/Maternity Leave
• Crew Discount Program

Visit our Coton Colors Careers Page to learn more.