What are the responsibilities and job description for the Customer Service Supervisor Full Time with benefits -Cosentinos Price Chopper 249 Shawnee KS 66226 position at Cosentino's Price Chopper?
Description:
The Customer Service Supervisor at Cosentinos Price Chopper in Shawnee, KS, is a pivotal role responsible for leading and motivating a team to deliver exceptional customer experiences. This position requires a strong focus on customer support, problem-solving, and effective communication. The ideal candidate will possess excellent leadership qualities, organizational skills, and the ability to manage customer inquiries efficiently. This role demands a detail-oriented individual with strong interpersonal communication skills and a commitment to maintaining high standards of professionalism.
Responsibilities:
- Supervise and train customer service representatives, fostering a positive and productive work environment.
- Handle escalated customer inquiries and complaints, providing timely and effective resolutions.
- Monitor and analyze customer service metrics to identify areas for improvement and implement solutions.
- Ensure adherence to company policies and procedures related to customer service operations.
- Manage daily operations, including scheduling, staffing, and resource allocation, demonstrating strong time management and prioritization skills.
- Utilize computer literacy and Microsoft Office Suite (especially Excel) to track performance, generate reports, and manage data entry.
- Collaborate with other departments to address customer needs and improve overall customer satisfaction.
- Demonstrate leadership by setting a positive example and motivating the team to achieve sales and merchandising goals.
- Maintain a thorough understanding of customer relationship management (CRM) principles and apply them in daily interactions.
- Effectively communicate with customers and team members, utilizing strong English language skills and written communication abilities.
Minimum Qualifications:
- High school diploma or equivalent.
- 3-5 years of experience in a customer service role.
- Working knowledge of Microsoft Office Suite, including Excel.
- Demonstrated ability to handle customer inquiries and resolve issues effectively.
- Strong interpersonal communication skills.
- Proven leadership abilities and the capacity to motivate a team.
- Excellent organizational skills and the ability to multitask.
- Ability to work a flexible schedule, including evenings and weekends.
- General knowledge of customer support principles.
Preferred Qualifications:
- Previous supervisory experience in a retail environment
Experience
Required- 1 year(s): customer resolution
- 1 year(s): cashiering
- 1 year(s): retail and or grocery
Education
Required- High School or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
